Nectar Services Corp
  • Twitter
  • Facebook
  • LinkedIn
  • Careers
  • Support
  • Solutions
    • UC Experience Management
    • Contact Center Experience Management
    • Nectar for Avaya
    • CX Assurance
    • Nectar for Cisco
    • placeholder
    • Nectar for Microsoft
    • placeholder
    • Nectar for SIP
  • Products
    • UC Experience Management
    • Contact Center Experience Management
    • Nectar 10 Collaboration Tools Diagnostics & ReportingPowerful, Easy-to-Use UC Monitoring, Diagnostics and Reporting for Multi-Vendor Ecosystems
    • CX AssuranceNectar’s Advanced CX Testing and Monitoring for Contact Centers
    • placeholderIf I put a description in here
    • FoundationSuperior Health & Performance Monitoring & Management
    • placeholderIf I put a description in here If I put a description in here
    • DiagnosticsAdvanced Monitoring, Management, Reporting and Diagnostics
    • placeholderIf I put a description in here If I put a description in here
    • Nectar Perspective IconPerspective Voice Monitoring Software for VoIP QualityEasy-to-Deploy Synthetic Testing
  • Services
    • Professional Services
    • Technical Support
  • Partners
    • Partners
    • Partner Program
    • Partner Portal
  • News and Events
  • Blog
  • Company
    • About Nectar
    • Mission, Vision and Values
    • Leadership
    • Contact Us
    • GDPR Notice
    • Terms of Use
    • Cookies Policy
  • Resource Library
    • Case Studies
    • Videos
    • Collateral
    • White Papers
  • Home
  • Blog Post
  • UC Monitoring and Alerting
 

UC Monitoring and Alerting

Return to all news

UC Monitoring and Alerting

by Matt Christopher / Tuesday, 04 September 2018 / Published in

Recognizing the Narrow Value of UC Monitoring & Alerting

Matt Christopher

September 4, 2018

Blood Pressure – An Indicator of Overall Health

A few months ago, my father-in-law was admitted to the hospital for some pulmonary concerns.  When I got to his room to visit him, he was already tethered to a myriad of machines, each monitoring a different part of his overall health: pulse, blood pressure, oxygen saturation, temperature, etc.

Every time I visit my doctor, they take my blood pressure.  Since my blood pressure is not currently a concern, an occasional check of my blood pressure to ensure I am within healthy levels is sufficient.  For my father-in-law, an occasional check of his blood pressure was not sufficient.  Blood pressure became a critical indicator of his body’s ability to function.   He needed constant monitoring and, if something went beyond an appropriate level, the medical staff needed an alert. When overall health is critical and there is a high potential of variability, ongoing monitoring and alerting are crucial.

In my last blog, we covered the benefits, limitations, and success factors of reporting; in this blog, I migrate up the workload hierarchy to monitoring and alerting

What UC Monitoring and Alerting Are

Generically, UC monitoring is the practice of systematically reviewing the quality of a UC infrastructure over a period.  By constantly and consistently checking the status of key performance indicators (KPI’s) like CPU, drive space, etc., UC monitoring helps ensure a healthy UC environment by alerting when key components are not operating within established thresholds.

One night, my father-in-law’s pulse became dangerously low and the monitors sent alerts to the nurses’ station.  Nurses and doctors were able to respond immediately to stabilize him.  If the system simply monitored his pulse and did not bring the dangerous levels to anyone’s attention, they could not have reacted and addressed my father-in-law’s critical health situation.  Monitoring is only effective if someone knows that something is outside of the preferred and thresholds.  Without alerting, monitoring is completely ineffective because no one is given the opportunity to proactively act to help “heal” the environment. 

What Makes for Good UC Monitoring and Alerting

The keys to reporting are knowing what indicators are fundamental to the environment’s health and performance and what thresholds warrant various levels of alerting.  To build an effective UC monitoring solution, a company must have a deep understanding of the UC platform and infrastructure and what components impact the ability of the environment to function.  They must also understand what levels are viable within each of those components.  More so even than in reporting, domain knowledge is a critical requirement for any effective monitoring solution. 

The best monitoring solutions intelligently track the appropriate health indicators and effectively alert the enterprise or their managed service provider if certain processes or components are out of compliance and could impact the overall health and functionality of their UC environment.

What UC Monitoring and Alerting Are Not

Reporting tells you what happened.  What happened can be valuable, but it is reacting to an incumbent condition.

Monitoring tells you what is happening right now and how it could impact performance.  It is a good indication of overall infrastructure health and, with proper alerting, can allow an enterprise or MSP to avoid a dip in functionality or an outright outage.

If you want to be able to correlate various data points and diagnose want went wrong with poor UC calls or broader outages, you should expand your search to diagnostics vendors.

If you want to simplify the overall management UC environment, you should refine your search to a tool that can provide combined reporting, monitoring, and correlated diagnostics. Contact us today to learn about our UC products and how they can help your enterprise.

@mc_on_uc

 

  • Tweet
  • Share

What you can read next

Nectar Expands Partner Community with Avaya and SKC Communications
The UC Management Backplane (BCOM)
Cisco unveils three DNA network security technologies

Want To Know More?

Request a Demo

Collateral

  • Nectar Foundation Datasheet
  • Nectar Diagnostics Datasheet
  • Nectar Perspective Datasheet
  • Nectar CAM Datasheet
  • Nectar UCMP for SBCs Solution Brief
  • Nectar for Sonus SBC Solution Sheet
  • Nectar UCMP for Avaya Solutions Brief
  • 2015 Frost & Sullivan Report: Nectar Skype for Business Proactive Network Management and Monitoring Solutions for Enterprises
  • Nectar UCMP for Cisco Solution Brief

Case Studies

  • Teck Resources Mines Nectar for UC Quality of Service
  • UCRight and Fresno Unified School District Employ Nectar for SIP
  • ConvergeOne leverages Nectar UCMP/UCD to serve their UC customers
  • Nectar Converge One Large Bank Case Study
  • NACR leverages Nectar’s UCD For Optimized Lync UC Experience
  • G3 Comms
  • Clear Channel Case Study
  • Major Global Financial Services Firm Achieves UC Consolidation Goals
  • Sheppard Mullin Selects Nectar to Monitor its Global Unified Communications Network 

Media

  • UC Network Health Domain Video
  • Nectar UCMP for Skype for Business Online Video
  • Nectar’s Evolution – Dynamic QoS Orchestration for Cisco Networks
  • Nectar Services Corporation
  • TMC Interview with Nectar CEO
  • UC Strategies: Microsoft and Nectar Video Interview
  • Support
  • Contact Us
  • Site Map
  • Terms of Use
  • GDPR Notice
  • License Agreement
  • Cookies Policy
Nectar Services Corp

© Nectar Services Corp. 2006- Every Conversation Matters 2012- Advanced Performance Management Solutions for Enterprise and Contact Center Network Monitoring and Management.

TOP