Nectar for

Comprehensive Visibility plus End-to-End Monitoring and Service Management

Unparalleled Service Management of Application, Network & Endpoint Health for Avaya UC and Contact Center Environments

Get the Solution Brief

Over a decade ago, Nectar revolutionized the way enterprises and service providers achieved platform, network and endpoint health in complex Avaya UC and CC deployments.
Today, we're doing it again.

Nectar for Avaya is a flexible solution designed to provide operations and support teams with complete visibility, actionable insights and global reporting across complex, high-volume UC and Contact Center deployments. From our platform monitoring specifically built to track the most important telemetry for system health to real-time user experience data from endpoint devices and soft clients, Nectar transforms chaos into clarity for Avaya deployments of all sizes.

Solutions for Every Stage of Your Avaya Journey

Global Operations

From global platform health to real-time endpoint statistics, Nectar for Avaya supports a variety of use cases to give visibility to everyone, from the C-suite to the Network Operations Center. Data that previously took hours to compile, delivered to your inbox.

Critical Support

Every minute counts when there’s an outage. Quickly identify and resolve experience-impacting issues across complex environments with correlated insights and powerful troubleshooting across application, hardware, SIP trunking and remote endpoints.

Cloud Migrations

Lead your organization’s migration to the cloud with confidence. Automated inventory, comprehensive reporting and full support for hybrid (on-premises & cloud), multi-vendor operations saves time and headaches over disparate systems, processes and integrations.

The Nectar Difference

Nectar gives you total visibility across your entire Avaya ecosystem. It allows you to monitor, manage, and measure the health and performance of your Avaya services with seamless insight, metrics, and root-cause analysis of issues that may affect session quality and user experience. Nectar provides inventory, monitoring, alarm, root-cause-analysis, capacity, and performance management, while enabling remediation for advanced IP communications systems. Further, it allows you to manage intricate, overlapping multi-vendor environments easily, while reducing operational costs and maximizing your organization’s total cost of ownership.

Global Platform Dashboards

Visualize platform, network, and endpoint health geographically with dynamic, interactive, and automatically generated maps based on private or public IP information. 

Call  Quality Analysis

Detailed and customizable session summary screens display call health and key user experience metrics.

Session Detail Diagnostics

Deep dive into specific calls, locations, devices and users with powerful visualizations.

User Health Dashboards

Easily search end-users and identify the locations, client version, network types and modalities.

Insights & Alerting

Individual session analytics are supplemented with automated insight that surface the most likely issues impacting user experience.

Custom Platform Health Dashboards

Build the dashboards you want to see with simple drag and drop components based on automated inventory of your environment.

The Smart Choice for Avaya Operations