User Experience Monitoring.
Down to the Last 3 Feet.
Tackle support challenges by incorporating telemetry data from Jabra headsets into Nectar’s Experience Platform.
Troubleshoot Performance Issues as they Arise
Combined, Nectar and Jabra provide the ear-to-ear visibility needed to fully understand a user’s experience
Visibility Ear–to-Ear
Contact center managers and IT support will be alerted to elevated ambient noise, excessive crosstalk and more, no matter where users are located.
See the Big Picture
Jabra metrics are organized in Nectar’s easy to use dashboard, along with details from the call itself (Avaya, Teams, Zoom etc.), allowing support to see exactly the issue and solve it fast.
Nectar Score
Data from all platforms (and Jabra headsets!), is compiled into a user’s personal baseball card and enriched by Nectar’s proprietary Nectar Score, which summarizes their overall experience.
THE NECTAR DIFFERENCE
Headset Experience Detail
Nectar monitors premise and cloud UC and Contact Center platforms capturing user experience data including call quality, endpoint health and network performance. Add on the Nectar Endpoint Client and test remote worker voice and video performance, including device health, wireless metrics, and network analysis for the last mile. Jabra’s new headsets deliver metrics and environmental data including ambient noise, boom arm position, cross talk, and more. This integration extends user experience monitoring all the way down to the last three feet.
