Imagine you’ve made the strategic decision to build an espresso bar at your company headquarters campus.  After much deliberation, you’ve decided on the name Ultimate Café.  There is obviously an expense to this investment and some disruption during construction, but the potential upside makes it all worthwhile.  You have built a place where your

The Value of Monitoring and Diagnostics for your SIP Deployment Take a SIP, Everyone’s Doing It “The VoIP access and SIP trunking market remains on pace to become the default connection between on-premises customer platforms and the public switched telephone network (PSTN)”. Source: Frost & Sullivan: Growth Opportunities in the VoIP Access and SIP Trunking

The Unique Challenge of Optimizing UC Traffic Over Your Network:  The Treacherous Ride Home – When we were first married, my wife and I lived and worked in the northwest suburbs of Chicago. If you are at all familiar with the area, you can relate to the fact that I must have driven Lake Cook

Will They Be Able to Deliver on the Promise Practicing my Surprised Face Last week, Amazon announced Chime, “a communications service that transforms online meetings with a secure, easy-to-use application that you can trust” (https://chime.aws/ ). For the sake of Amazon’s feelings, I am trying to act shocked like I didn’t see this coming. With

Matt Christopher January 9, 2017 Precision in Language One of the reasons that I do this blog is that I love words and how we can put them together in a way that communicates a clear message or argument. Through this lens, I began a review of messaging from a variety of tools in our

My 2017 “Predictions” Matt Christopher, VP Customer Experience December 7, 2016 ‘Tis the Season We have finished the last of the Thanksgiving leftovers and the festive holiday season is upon us. It’s a time to reflect on the closing year and to start planning for 2017. I did not have a blog post about my

Matt Christopher, September 1, 2016 Blog Writer Full Disclosure I am not sure my mother ever actually said, “You get what you pay for.”  Also, I am not sure I ever really called my mom, “mama”. Still this sounds like something mama would say. Conflicting Values In almost every business transaction, there are competing perceptions

Leveraging Probes to Diagnose Real-Time Voice Quality Matt Christopher August 3, 2016 Reclaiming the “P” Word In our last post, Making the “P” Word G-Rated, we questioned the authority of monitoring tools vendors that celebrate their lack of probe technology. Then we set the stage for four upcoming use cases to highlight where probes bring

Reclaiming “Probe” as an effective UC diagnostics tools Matt Christopher July 25, 2016 It all Started with the Extra Terrestrials Since the alien abductions of the 1960’s, the term “probe” has been placed firmly in the paradigm of “uncomfortable”. Certainly, after hearing stories from the likes of Barney and Betty Hill, no one would trust

Leveraging Nectar’s UCMP for SBC’s Solution to Optimize Skype for Business User Experience Via On-Premises PSTN Industry Trend: Moving to Cloud In case you have been offline for the past few years, everything is moving to the cloud. Virtually everything.  Moving applications to the cloud promises increased flexibility, scalability, reliability and accessibility with decreased management