Archives: Blog Posts

Many companies work under a very common misconception when it comes to customers and customer service. They believe that a customer will only be satisfied, if and when a company goes the extra mile in the course of service. In reality, the situation is a bit more complex. While no customer would refuse platinum service,

Written By: Tom Tuttle, SVP, Global Alliances & Enterprises We are seeing several new trends in the unified communications (UC) space in 2020. There has been an accelerated shift or race to migrate to the cloud, an increased focus on remote worker user experience (UX), and intense competition amongst various cloud platforms. Each trend has

Solving collaboration challenges should not be done alone. Everything runs faster, smoother, and more efficiently when teams collaborate. This, more than ever, could not be more important given the 2020 Pandemic and the major shift to remote working. Many companies have leaned heavily on cloud collaboration tools such as Cisco Unified Communications Manager (CUCM) to,

Written By: Steven Harper, Co-Founder, Senior VP Engineering We talk a lot about the IT staff, along with network monitoring and testing to gain visibility into the network helps CIO’s drive value into the entire business. CIO’s should be concerned about engagement, since for the people accustomed to being in an office and having the

In the Nectar blog, we always aim to provide trending and helpful content, and today is no different. For a while now, we’ve been talking about the impact of COVID, and how it affects network management and the importance of testing and monitoring. We’ve done a few pitches around this general customer experience and ensuring

Nectar’s Unified Communications Performance Management Solution has revolutionized how enterprise businesses and service providers achieve application, network and endpoint health within multi-vendor Avaya UC deployments. It provides immediate, in-depth analysis using a real-time, centralized, multi-platform management and monitoring system to deliver actionable performance information and resources to executives. That being said vectors, which provide powerful

Microsoft Teams is the ultimate hub for teamwork in Microsoft 365. It enables enterprises to connect everyone they work with to chat, meet, call or collaborate all in one place, anytime, anywhere. While advanced troubleshooting, analytics and testing for Microsoft Phone System calling can be done through Microsoft Teams Direct Routing or Microsoft Calling Plans,

On July 22nd, Tim Armstrong, Mark Reith and Bill Bernabe of Nectar hosted a webinar on Monitoring, Diagnostics and Reporting for Remote Cisco Collaboration Users. During the webinar, they put up a few polls to get listeners feedback on important issues regarding Cisco use and their enterprise needs. In this article, we will summarize some

Cisco Unified Communications Manager (CUCM) has a lengthy history of providing reliable, secure, scalable, and manageable UC call control to large numbers of global enterprises. Nectar has been a long-time preferred Cisco solution partner, providing customers the third-party UC monitoring, diagnostics and reporting tools needed to provide a centralized performance management view with real-time troubleshooting. 

While Microsoft Teams has proven itself as an extremely valuable tool for enterprise end-users, the transition to the cloud has left many IT Operations and Support teams with a lack of visibility into the user experience (UX).  Microsoft’s basic dashboards and reporting capabilities provide some high-level insights, but troubleshooting and user-level diagnostics remain challenging tasks