Recognizing the Narrow Value of UC Reporting Matt Christopher July 9, 2018 Words Matter – Revisited About 18 months ago, in my Getting “Real” About Functionality – Getting Precise about the Capabilities of IT Pro Tools blog post, I first got on my soapbox about precision in language.  Today, I point my punctilious lexical lens

June 6, 2018 By: Tim Armstrong, VP Product Marketing, Nectar When you conjure up images of the Wild West, you most likely envision something along the lines of rugged characters, rowdy saloons, wide open spaces and unpredictable challenges. You imagine a place where laws are loose and difficult to enforce because individuality and a non-conforming

An Exploration of the Platform Domain of UC April 10, 2018 At Nectar, we break the world of UC into 3 “health” domains, the platform domain, the network domain, and the endpoint domain.  The fact that the UC user experience traverses these 3 health domains, makes it especially challenging to monitor, diagnose, and report on

The Impact of Digital Transformation on the UC Experience Matt Christopher, VP Customer Experience The Next Wave of Traffic on the Network As an opening to this blog, I was preparing an exhaustive exposé on the impact of sequential waves of immigrants throughout the history of the United States and their impact on the economy

  Imagine you’ve made the strategic decision to build an espresso bar at your company headquarters campus.  After much deliberation, you’ve decided on the name Ultimate Café.  There is obviously an expense to this investment and some disruption during construction, but the potential upside makes it all worthwhile.  You have built a place where your

The Value of Monitoring and Diagnostics for your SIP Deployment Take a SIP, Everyone’s Doing It “The VoIP access and SIP trunking market remains on pace to become the default connection between on-premises customer platforms and the public switched telephone network (PSTN)”. Source: Frost & Sullivan: Growth Opportunities in the VoIP Access and SIP Trunking

The Unique Challenge of Optimizing UC Traffic Over Your Network:  The Treacherous Ride Home  When we were first married, my wife and I lived and worked in the northwest suburbs of Chicago. If you are at all familiar with the area, you can relate to the fact that I must have driven Lake Cook Road…

Will They Be Able to Deliver on the Promise Practicing my Surprised Face Last week, Amazon announced Chime, “a communications service that transforms online meetings with a secure, easy-to-use application that you can trust” (https://chime.aws/ ). For the sake of Amazon’s feelings, I am trying to act shocked like I didn’t see this coming. With

Matt Christopher January 9, 2017 Precision in Language One of the reasons that I do this blog is that I love words and how we can put them together in a way that communicates a clear message or argument. Through this lens, I began a review of messaging from a variety of tools in our

My 2017 “Predictions” Matt Christopher, VP Customer Experience December 7, 2016 ‘Tis the Season We have finished the last of the Thanksgiving leftovers and the festive holiday season is upon us. It’s a time to reflect on the closing year and to start planning for 2017. I did not have a blog post about my