Archives: Blog Posts

Cisco Unified Communications Manager (CUCM) has a lengthy history of providing reliable, secure, scalable, and manageable UC call control to large numbers of global enterprises. Nectar has been a long-time preferred Cisco solution partner, providing customers the third-party UC monitoring, diagnostics and reporting tools needed to provide a centralized performance management view with real-time troubleshooting. 

While Microsoft Teams has proven itself as an extremely valuable tool for enterprise end-users, the transition to the cloud has left many IT Operations and Support teams with a lack of visibility into the user experience (UX).  Microsoft’s basic dashboards and reporting capabilities provide some high-level insights, but troubleshooting and user-level diagnostics remain challenging tasks

MS Teams is one of the most robust unified communication and collaboration platforms on the market, but that’s not to say it doesn’t have its limits. While powered by the cloud, Microsoft Teams is delivered in a complex maze of end points, network modalities and user scenarios. Nectar is leading the industry in helping enterprises

As we’ve discussed prior, Microsoft Teams is leading the industry as a cloud collaboration platform that integrates the people, content and tools teams need to communicate successfully. While it enables great collaboration, MS Teams is delivered in a complex maze of endpoints, network modalities and user scenarios, which has caused complications for enterprise contact center

Simply put, Microsoft Teams, MS Teams or “Teams”, as it is commonly referred, is a central hub for all teamwork in Office 365.  There are many benefits to enterprise networks using Teams, but with that, as with anything, come several downsides. While the pros certainly outweigh the cons, it’s important to understand each component, and

With an economy that becomes more global daily, the product and service provided becomes less and less a factor with services becoming more important. Added to global competition is the question of social media influence on purchases. These factors and others have started to make businesses realize that if they want to stand out, they

Microsoft Teams is leading the industry with a cloud collaboration platform that integrates the people, content and tools teams need to communicate successfully. Teams is delivered in a complex maze of endpoints, network modalities and user scenarios, which has caused complications for enterprises during the COVID-19 pandemic. Nectar is leading the industry to help enterprises

There is a common feeling amongst outsiders about how call center and customer service professionals feel about Artificial Intelligence (AI). If they think about it at all, they all believe that customer service staff fear that AI systems will impact their livelihoods and force them out of work. However, in reality the situation is quite

Mistakes happen. Let’s be honest, until we are all replaced by robot overlords, avoidable problems will continue to occur. It’s not that people go out of their way to cause issues, it’s just that we’re all human beings and mistakes are to some extent inevitable, especially at a time like this pandemic when users and

Touchpoints, which are the moments of interaction between customers and organizations during, and after transactions, are very valuable in business, even more so than ever in this pandemic time due to COVID-19. Every organization seeks to ensure that the touchpoints are successful in guaranteeing customer satisfaction. However, the emphasis on customer satisfaction during such moments