Smarter Communications Start with Real Observability.

Across video, voice, and chat, we use AI to spot issues before users notice, optimize quality, and show you what’s really happening behind every interaction.

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Nectar Observability Platform

Visibility and AI-enabled action across every platform, network and user device.

Prevent

Assure every conversation.

Observe

Maintain visibility and enable action.

Resolve

Enable evolution and transformation.

Insights Everywhere

Introducing Release 25

Our latest release puts insights everywhere in DXP. Instead of a table of data, you get the finding, the likely cause, and one click to the affected calls.

  • New SIP Analysis dashboard tracing failures by SBC, peer, location, and signalling path
  • AudioCodes and Ribbon SBC dashboards, now on par with Oracle
  • Security Group filtering and role-based data access for Teams, Genesys, Webex, and Zoom
  • Partial User Monitoring extended to Cisco Webex Calling
Read the Announcement
PREVENT. OBSERVE. RESOLVE.

Conversation Journey

NECTAR · EVERY LEG
The HighwayZone 1 · The Carrier Network

Origination Carrier

Stop 1 of 10
Ten handoffs. One conversation. Every leg is a point where call quality can change. Nectar monitors and tests the full journey, so issues are found and fixed before customers hear them.

Guarantee Great Customer Journeys

Provide communication experiences that create brand fans. Make sure every live agent, chatbot or IVR interaction is optimized and performs flawlessly, every time.

With Nectar’s AI enabled customer experience assurance technology businesses are able to prove design upgrades and experiments work before they meet your customers. Protect the brand, reduce agent churn and boost customer loyalty.

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Customer Stories

De-Risk Cloud Migration

Avoid the costly pitfalls of cloud transitions. Nectar helps you plan smarter, test thoroughly, and optimize continuously, so you can migrate without surprises.

  • Test IVRs, agents, and infrastructure before, during, and after
  • Avoid migrating unnecessary or inactive resources
  • Pinpoint failures by continuously monitoring calls from the carrier to the agent
  • Validate readiness of bots and virtual agents
Migrate with Confidence
5 Steps to Success

The Observability Advantage Guide

Traditional uptime checks and metrics aren’t enough for Unified Communications and Contact Center environments. Hybrid work, cloud architectures, and complex integrations demand a more advanced approach for improved customer experience: observability.

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Total Communications Observability

We meet your environment where it is by providing seamless monitoring, testing, and diagnostics across diverse technology stacks.

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Help Remote & Hybrid Teams Better Connect

Nectar ensures every voice, video, and collaboration experience across your distributed workforce performs exactly as it should. 

  • Monitor, test, and troubleshoot home network environments with the same precision as in-office setups.
  • Surface performance anomalies across users, local ISPs, devices, and headsets using AI analytics.
  • Proactively test connectivity and media paths to keep your workforce connected and confident.
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See How JetBlue Does It

See Nectar in Action

See how Nectar helps customers create better experiences and service providers improve outcomes.

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