Multi-VendorCommunications Management.Simplified.

Digital experience monitoring with best-in-class analytics, troubleshooting & testing tools. All purpose-built for voice, video & real-time communications.

Platform

Delivers comprehensive application monitoring for contact centers, collaboration tools, and telephony platforms from on-prem platforms to cloud solutions. Our proactive insights help businesses identify, troubleshoot, and optimize performance across multi-vendor environments.

Network

Ensure seamless communication with real-time testing, diagnostics, and monitoring of all your voice, video, and digital interactions. Nectar’s solutions provide end-to-end visibility into media and signaling traffic, allowing to quickly detect and resolve issues before they impact users.

Endpoint

Optimize the digital experience at every touchpoint with deep visibility into endpoint performance. Nectar empowers you to monitor and enhance communication performance across distributed workforces, ensuring every user and customer receives a high-quality connection.

Why Nectar?

Because Every Conversation Matters, Every Time, All the Time

Business Continuity

Proactive monitoring of voice, video, and messaging performance to detect and resolve issues before they impact users.

Cloud or System Migration

Pre-migration baselining, real-time monitoring, and post-migration validation to ensure a smooth transition with minimal downtime.

Risk Reduction

Enhanced observability and compliance tracking for regulated industries (e.g., finance, healthcare).

Customer Retention & Experience

High-quality voice and video performance across agents, supervisors, and customers.

Reduce Costs &Increase Efficiency

Optimization of UCaaS and CCaaS spend by identifying underutilized resources and reducing MTTR.

Scalability & Resilience

Real-time capacity insights to ensure smooth performance across distributed teams.

What We Offer

Monitoring and Alerting

Get ahead of service issues with intelligent, actionable monitoring across multiple platform, network and endpoint environments.

Testing

A full suite of functional, performance and network testing that simulates real-world scenarios for customer, agent and end-user experiences.

Diagnostics for Troubleshooting

Attack your service availability metrics and root out phantom network, carrier, platform and endpoint issues with the industry’s most comprehensive end-to-end diagnostics for voice, video and Contact Center applications.

Reporting & Analytics

Deliver the insights that matter most to your organization with proactive and on-demand reports and analytics for operations, management, facilities, HR or the boardroom.

JetBlue Supports Remote Agents

With Nectar DXP and Endpoint Client JetBlue ensures great customer experiences with remote agents.

Blog Post: Disaster Preparedness

We’ve long understood the critical importance of maintaining business continuity during natural disasters.

Nectar in the News

We Won AGAIN! Nectar takes top honors for the 2nd year in a row in the 2024 UC Awards