Nectar forGenesys
End-to-End Digital Experience Insights to Support Great Customer and Agent Experiences
Tools and solutions to enable world-class DevOps for Genesys environments.
When some of the world's largest organizations needed a comprehensive DevOps tool suite to support migrations and operations of their Genesys environments, they turned to Nectar.Contact us today to learn why.
From traditional, on-premises operations of Genesys Engage to PureCloud and Multicloud operations, Nectar offers the Digital Experience insights your team needs to deliver great CX on the industry-leading platforms from Genesys.
Powerful CX Assurance Tools for Dynamic Genesys Deployments
End-to-End Visibility
Support for vendor-proprietary protocols and new support for Genesys T-lib (telephony library) enabling powerful visibility for Genesys Engage administrators so there is no need to search through endless piles of data to get to the cause of an issue.
Faster Troubleshooting
Reduce churn by providing better agent support. From IVR and application integration testing to ensure great customer experiences before agent handoff to automated agent health monitoring, Nectar allows you to solve problems quickly.
Hybrid Operations
From Customer Journey testing to remote agent network health monitoring, Nectar provides a single pane of glass for all of your Genesys operations from the cloud, to the datacenter, to the home-based agent.
The Nectar Difference
No two Genesys environments look alike and the impressive capabilities of the CX platforms can result in increased complexity and the need to streamline operations. Nectar offers a variety of solutions to address the operational needs of even the most challenging of Genesys environments.