Nectar UCMP for Cisco: Total Visibility Ensures Exceptional Application, Network & Endpoint Health for a Great UC User Experience
Nectar’s Unified Communications Management Platform (UCMP) provides complete, real-time visibility across complex, multi-vendor application, network, and endpoint domains for all Cisco call control environments. Unlike other vendors, Nectar shows how the network is affecting calls via a ‘single pane of glass,’ multi-site, multi-location centralized management view that can support hundreds of thousands of users worldwide.
Because Nectar understands your need for a great UC user experience, we have revolutionized the way in which voice, video, and web collaboration applications, systems, and networks are managed across a converged Cisco UC environment – helping you achieve real-time visibility into the quality of each UC user’s experience, regardless of vendor platform or network configuration.
Key Features
Nectar UCMP delivers unparalleled business value to your Cisco UC deployment by speeding problem resolution and significantly reducing user dissatisfaction, which helps to eliminate operations team frustration and customer perception issues. With Nectar UCMP, you can now align your vital IT initiatives with key business objectives, free up critical resources, and transform your Cisco UC infrastructure into a highly responsive business asset.
The UC Management Platform is comprised of four integrated components:
- UC Foundation (UCF) offers superior application, health, and performance monitoring and management via a ‘single pane of glass’ integrated view that enables active monitoring of critical UC applications across multiple vendors.
- Perspective identifies how the network is performing using easy-to-deploy synthetic testing capabilities that are independent of the UC platform.
- UC Diagnostics (UCD) unobtrusively monitors content, session, and network topology data using the industry’s first network-level correlation engine to deliver real-time visibility into the quality of the user’s voice, video, and signaling media experience.
- Advanced Analytics and Reporting utilizes a powerful BI reporting engine for analyzing session records and overall usage – providing dynamic analysis of endpoint and user environment data that is helpful to both operations and management teams.
Collectively, these capabilities offer exceptional application, network and endpoint health and performance management across monitoring, reporting, and diagnostics functions – thereby optimizing the user experience throughout your Cisco deployment lifecycle.
UCMP for Cisco Benefits
Modular – UCMP optimizes the application, network, and endpoint domains of the Cisco UC deployment and provides flexibility in how you incorporate Nectar into your Cisco environment.
Scalable – Nectar can grow with your enterprise, offering integrated monitoring, diagnostics, and reporting for small, medium and large enterprise environments all the way up to very large global deployments.
Multi-Tenant – UCMP is purpose-built to allow service providers to monitor and manage their entire portfolio of enterprise customers – which are insulated for security and privacy – via a comprehensive ‘single pane of glass’ view.
Cross-Platform – Nectar’s ability to provide monitoring, diagnostics, and reporting via a single tool – across multiple domains and UC platforms – enables support for co-mingled Cisco, Avaya, and Skype for Business environments.