MS Teams is one of the most robust unified communication and collaboration platforms on the market, but that’s not to say it doesn’t have its limits.
While powered by the cloud, Microsoft Teams is delivered in a complex maze of end points, network modalities and user scenarios. Nectar is leading the industry in helping enterprises support and manage these environments.
Nectar 10 is the most powerful, easy-to-use advanced troubleshooting, analytics and reporting solution to manage Teams collaboration and multi-vendor ecosystems for a great UC management experience. In this article, we’ll tell you why and how.
MS Teams Limitations
Voice and video calls are the foundation of modern enterprise collaboration, and there are many powerful collaboration platforms, such as Microsoft Teams, available to end-users.
This golden era of collaboration enables new scenarios for end-users, but also poses a challenge to IT operations and voice teams. With the dramatic shift to working from home, IT operations teams are struggling to gain visibility into all the elements that contribute to call quality issues.
For example, Microsoft’s Team Admin Center and Call Quality Dashboard (CQD) each offer basic analytics, but not beyond the first leg of calls. Nectar 10 for Microsoft Teams is purpose-built to address the needs of IT professionals and voice teams with a quick intuitive interface for the most common IT operation use-cases.
Additionally, Nectar 10 helps track overall health indicators and support user experiences in the Cloud with a session summary dashboard, session detail views, conference detail views, user experience reporting, and adoption and usage reporting.
There are several other limitations to MS Teams, along with more pros, which you can read more about in this post.
The Nectar Difference
Nectar provides fast analysis, actionable results and intelligent reporting. We do so through the following enterprise capabilities:
- Monitoring & Alerting
Continue reading to learn more about each of them individually.
Advanced analytics and reporting display business insights and inform data-driven decisions across the entire collaboration ecosystem. Analytics also help enhance standard health and performance reports while enabling customer report builders.
Monitoring & Alerting
Actionable notifications enable Nectar users and other support staff with insightful context and relevant information to prevent or quickly resolve issues. Enable better integrations with ITSM tools.
Insightful session and platform troubleshooting views to enable tier 1 and 2 support teams with basic diagnostics and advanced signaling, packet capture & network telemetry to enable tier 3 and 4 engineers to efficiently troubleshoot complex issues.
Functional and regression testing tools that simulate a variety of real-world scenarios to test contact center platforms, network paths and cloud services available to support pre-deployment assessments and correlated active monitoring.
The Smart Choice for Managing Teams Environments
At Nectar, we know what it takes to meet the needs of Microsoft’s enterprise customers and service providers. We’ve been a trusted advisor to Microsoft and have been providing UC performance management tools for Microsoft UC platforms since their inception.
By enabling a great user experience, Nectar delivers unparalleled business value to any multi-vendor deployment. The ability to provide a centralized management view with real-time call troubleshooting not only speeds up problem resolution as it arises, but also significantly reduces user frustration and customer perception issues.
With Nectar, enterprises can now more effectively align their vital IT initiatives with key business objectives, thereby freeing up critical resources and transforming their Microsoft and multi-vendor collaboration technology infrastructure into a highly responsive business asset.
Don’t just take our word for it. See what our customers have had to say:
“Growing network complexities and interdependencies affect overall application performance which often results in poor voice and video quality. Nectar answers the call with Nectar 10. The built-from-scratch solution improves on the company’s UC Performance Management platform, enabling stronger real-time visibility, troubleshooting, and reporting for modern multi-vendor platform, network, and endpoint environments.”
-Rohan Thomas, Industry Analyst, Frost & Sullivan
If you have questions about Nectar 10 for MS Teams, or would like to book a demo, please do so through our website.