Microsoft Teams is the ultimate hub for teamwork in Microsoft 365. It enables enterprises to connect everyone they work with to chat, meet, call or collaborate all in one place, anytime, anywhere.
While advanced troubleshooting, analytics and testing for Microsoft Phone System calling can be done through Microsoft Teams Direct Routing or Microsoft Calling Plans, each method has its limitations.
In this article, we will review factors that impact Teams PSTN calling, and provide additional information on our next thought leadership webinar on the topic coming up on August 19th.
Microsoft Teams PSTN Calling
Organizations have been migrating to cloud-based collaboration and calling services, such as Microsoft Teams, at a record-setting pace in response to the work-from-home scenarios created by the global COVID-19 pandemic.
Microsoft offers two options for connecting a Teams environment to the PSTN to enable inbound and outbound calling for end-users; Microsoft Direct Routing or Microsoft Calling Plans.
Both options for bringing PSTN to the Teams service involve trade-offs, producing both benefits and challenges. However, one common challenge that enterprise support and operations teams face is having visibility into the telephony-related performance, quality and availability issues.
Cloud providers like Microsoft Teams have made it clear that the responsibility for the end-user experience remains with the enterprise, including the networks and endpoints, which leaves many unequipped and vulnerable.
Nectar Thought Leadership Webinar Series
On Wednesday, August 19, 2020, 11:00 AM CST/5:00 PM BST, Tim Armstrong and Ken Lasko will be hosting a live, 60-minute webinar to discuss Microsoft Teams PSTN Calling in more detail.
This includes its limitations, and how Nectar can help improve them. In this webinar, Tim and Ken will address:
- The Evolving Microsoft Teams Landscape
- Microsoft Teams PSTN Options and Impact to Visibility
- Microsoft Direct Routing Diagnostics Options and Capabilities
- Cloud-based CX Services to Test and Monitor Teams Calling Plan Scenarios
- Testing & Monitoring Microsoft’s Cloud Auto Attendant and Call Queue Features
- Analytics and Reporting Options Available Today