At this point, we understand that the COVID-19 pandemic has disrupted businesses across the world. While these are difficult times, it provides insight into how our businesses are prepared to handle emergency situations.
Remote communication technology companies like Zoom have stepped up and allowed businesses to continue to work through their platform. Here’s the thing, Zoom is just the small piece of technology unified communications (UC) technology stack. Most enterprise UC stacks may consist of tools like Zoom, Avaya, Cisco, Slack, Microsoft Teams, 8×8, RingCentral and Google Hangouts.
While we are all in this pandemic together, we have strong lessons learned from all of this.
Let’s try to break down this situation and how it impacts businesses.
For example, about 29% of employees normally work from home. During the COVID-19 pandemic, it only took a few short weeks for nearly half (46%) of American organizations were forced to implement remote work setups and policies. These numbers are significantly higher for states like New York and New Jersey, where only essential businesses are allowed to operate.
Are enterprises and contact centers ready to support this type of connectivity and able to ensure healthy communication networks and collaboration tools? Or will remote connections and local network bandwidth negatively impact productivity, customer experience and revenue?
In a standard office communication and collaboration operation, IT teams are required to monitor their environment and occasionally troubleshoot tasks associated with their platform or network health and availability.
One of the best ways for enterprise teams to be prepared for emergency situations is to have an existing monitoring tool already in place. However, according to Nemertes Research, nearly half of enterprises do not have these tools in place.
How does Nectar help?
Nectar’s UC&C health monitoring makes it easier to manage network health and performance, especially in complex environments that include an influx of remote connections. Nectar monitors system-level performance metrics by analyzing application-specific telemetry, ranging from the critical health of services running to monitoring system event lots and querying target systems for key health indicators.
When this monitoring is combined and further enhanced by the advanced network troubleshooting capabilities of Nectar Diagnostics, Nectar customers are able to identify large system-wide issues and dive deep into precise network segments or even specific calls to obtain deep telemetry around how calls are being setup and navigating the network.