ConnX and Nectar Partner to Bring Next-Level Quality of Experience Assurance

PLAINSBORO, N.J.; JERICHO, N.Y – March 21, 2023ConnX, an innovative multiservice communication platform integrator and managed service provider, and Nectar Services Corp., the leader in delivering actionable insights for the cloud collaboration and contact center markets, today announced the availability of an advanced edge experience assurance solution, designed to ensure every voice and collaboration interaction is excellent on every endpoint and every step of the way.  

This bundled solution is being demonstrated along with other innovations from Nectar and ecosystem partners at Enterprise Connect 2023, in Nectar’s booth #736 from March 27-30 at the Gaylord Palms in Orlando, Florida.  

ConnX has been managing large enterprise networks in the retail, manufacturing, healthcare, government, and financial services sectors for nearly three decades, and their extremely popular ConnX Virtual Edge (CVE) has been in place and serving Fortune 500 companies as real time communications and collaboration shifted dramatically to the cloud.  

Nectar’s award-winning, market leading software solutions, delivered as a service in the cloud, or on prem or in a hybrid model, is embedded into the ConnX AI Active Assurance offering. Nectar brings to the collaboration dynamic geospatial dashboards which provide location-based views of usage and user experience metrics that enable IT support and managed services teams to drill down on individual users, locations, and sessions to quickly troubleshoot issues.  

These user-based dashboards give ConnX managed services support teams full context into an individual user’s devices, client versions and network connections with correlated insights and a real-time health assessment (powered by Nectar’s proprietary User Health Index) for fast troubleshooting. ConnX integrates Nectar’s solution into a broader partner ecosystem that simplifies the client experience and helps resolve issues with greater efficiency. 

“ConnX has been working with Nectar for over ten years, collaborating with them through the rapid evolution from traditional infrastructure to cloud networking solutions,” said Jeff Li, Senior Director, Risk, Governance, Partners, and Projects, ConnX. “By bringing together two talented engineering teams around a common vision – to bring the highest quality real time communications services to enterprise customers and contact center and CX providers at a level they’ve never seen before – we are dramatically improving how the ‘borderless enterprise’ can deliver consistently excellent interactions with their customers and partners. The pandemic caused us to work harder and faster than ever as the evolution to cloud became a revolution, and together our offering addresses the hardest challenges.” 

“Working with ConnX, we’ve been able to bring enterprises more visibility into private, public and hybrid cloud UCaaS services,” said Steph Shaw, Strategic Alliance Manager, Nectar. “Our combination of strengths, including our great teams and common vision, make it possible to bring enterprises and departments insights their teams need. We are proud to enhance ConnX’s AI Active Assurance premium offerings and support their next-level AI SD-WAN capabilities.” 

Nectar was founded on the idea that voice and video are a unique workload within IT and, over the years, it has proven its value in day-to-day telephony operations within many of the world’s largest organizations.  

By instrumenting devices being used for every day internal and external communications with additional software, the two companies have gone way beyond intelligent routing for quality and resiliency, advancing into software that validates and makes instantly visible controls associated with the management of every session. 

The future is applying analytics to generate BI insights that have a direct impact on business outcomes, whether companies wish to grow revenues by improving customer experience, or to improve profitability. 

“We are very proud of our collective solution and grateful for the partnerships we been blessed with as we have always been able to succeed when we can truly help leaders across the entire organization to drive increasingly positive business outcomes,” Li said. 

About ConnX  

ConnX is a Digital Communications Transformation as a Service platform provider that integrates SDWAN, UC collaboration, mobility, security, Artificial Intelligence (AI) and Automation to help enterprise customers transform from fragmented and siloed communications services to an integrated, AI-driven, multi-service collaboration platform. ConnX Maestro Orchestrator enables customers to rapidly realize the benefits of AI and digital transformation to mitigate the challenges associated with communications integration, provisioning, support, maintenance, and migration resulting in lower cost, higher productivity, and a predictable and consistent user experience.  

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Media Contact 

Artin Arts for ConnX 

Cynthia Artin 

About Nectar  

Nectar delivers market-leading software solutions that empower organizations to dramatically improve management, visibility, and service delivery across enterprise VoIP, SIP and MPLS networks and across integrated voice, video, collaboration and contact center solutions. Nectar collects and correlates your organization’s most important customer, agent and user experience data and presents you the actionable insights and information you need within a single pane of glass. The best-in-class, vendor agnostic solutions support the industry’s most strategic and popular platforms from Avaya, Amazon, Cisco, Five9, Genesys, Microsoft, Jabra, Zoom and more. Nectar currently supports millions of enterprise endpoints across thousands of organizations around the world.  

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Media Contact 

Tiffany Towb