Nectar Professional Services

Empowering the Modern Era of Collaboration with Nectar Expertise for Critical Operations

Nectar can bring tremendous value to Enterprise UC and Contact Center DevOp and IT Support teams by providing critical insights into the health of your voice, video, collaboration and contact center environments. A successful monitoring and reporting platform deployment requires an understanding both of your UC or Contact Center environment and your business, technical and process requirements, and constraints. Nectar’s Professional Services team offers a full portfolio of services to optimize and fine-tune your Nectar deployment to best meet your organization’s needs and desired outcomes for your specific performance management approach.

We measure our success by the value our partners and customers can realize using our tools. To maximize that value, we offer extensive consulting and training to both our channel partners and customers to help them get the most out of their Nectar solutions.

Leveraging Nectar’s Professional Services will help your UC & Contact Center support and operations team to:

  • Maximize your investment with deep technical expertise
  • Customize your monitoring environment to match your processes and organization
  • Enhance UC&C and Contact Center operations with best practices in performance management
  • Optimize your monitoring environment to focus on what matters most
  • Accelerate upgrade and migration plans

Technical Account Manager services maximize the ROI of a Nectar deployment by improving user satisfaction with dedicated expertise and a suite of optimized health-check, maintenance and training services.

Nectar’s Professional Services team is comprised of the industry’s top talent with decades of combined experience installing, optimizing and maintaining Nectar’s Unified Communications Performance Management solutions. The Technical Account Manager services offer is designed to enable an enterprise UC and Contact Center operations team with a dedicated expertise on Nectar’s toolsets and best-practices.

With package options scalable both by need and organization size, the Technical Account Manager (TAM) services are tailor-suited to help you get the most of your Nectar investment.The Nectar TAM services are bundled across three primary levels: Core, Enterprise and Global. Each package includes all of the key services required to keep your Nectar installation optimized and fine tuned with annual check-ups and architecture reviews to keep your Nectar deployment up-to-date with your UC or Contact Center deployment.

Additional Professional Services Offers:

  • Architecture Review & Alarm Analysis
  • Dashboard Review
  • Upgrade & Migration Planning with Standby Support
  • Upgrade Installation Services
  • Training Refresher & Training for New Team Members
  • RIG Tuning & Health Check
  • Assigned Escalation for Support Issues

 

Nectar helps our customers deliver great user experiences on their UC and Contact Center platforms so that your organization can realize the expected ROI of voice, video, collaboration and contact cneter deployments.

Design: Integrate Nectar’s monitoring solution into your Communications and IT infrastructure.

Train: Empower your IT staff with the tools and techniques need to identify and isolate problems before users are impacted.

Evolve:  Extend your visibility into the network infrastructure as new services and features are enabled.

Optimize the value of your Nectar investment with Nectar Professional Services.