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ENTERPRISE AND CONTACT CENTER
MULTI-VENDOR UNIFIED COMMUNICATIONS
MONITORING & DIAGNOSTICS

Nectar offers the most comprehensive multi-vendor UC Testing, Monitoring, Diagnostics and Reporting solutions for Enterprise and Contact Center UC Operations and IT Support Teams. Designed for cloud, on-premise and hybrid deployments, Nectar enables you to deliver great user experiences across your platform, network and endpoint health domains.

Platform

Servers, Services
& Operating Systems

Network

WAN, Wireless, Internet
& Carrier Services

Endpoint

Devices, Operating Systems,
Client Software & User Behavior

EVERY CONVERSATION MATTERS.

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Nectar Blog

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As we’ve discussed prior, Microsoft Teams is leading the industry as a cloud collaboration platform that integrates the people, content and tools teams need to communicate successfully. While it enables great collaboration, MS Teams is delivered in a complex maze of endpoints, network modalities and user scenarios, which has caused complications for enterprise contact center
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Simply put, Microsoft Teams, MS Teams or “Teams”, as it is commonly referred, is a central hub for all teamwork in Office 365.  There are many benefits to enterprise networks using Teams, but with that, as with anything, come several downsides. While the pros certainly outweigh the cons, it’s important to understand each component, and

Our TMC UC Network Management Channel

Everything you need to know about UC Network Management, all in one place.

NECTAR SOLUTIONS

Nectar’s Unified Communications Performance Management Solution, Nectar 10, provides complete, real-time visibility across complex, multi-vendor application, network, and endpoint domains for all Cisco call control environments. Unlike other vendors, Nectar shows how the network is affecting calls via a ‘single pane of glass,’ multi-site, multi-location centralized management view that can support hundreds of thousands of users worldwide.

Nectar’s Unified Communications Performance Management Solution, Nectar 10, provides enterprise customers who are using Microsoft Skype for Business/Teams have access to the most innovative UC software solution on the market today. It enables IT organizations to effectively manage intricate, overlapping multi-vendor environments while reducing operational costs and maximizing their organization’s total cost of ownership

Nectar’s Unified Communications Management Platform (UCMP) is revolutionizing the way in which enterprise businesses and service providers achieve application, network and endpoint health within multi-vendor Avaya UC deployments. It provides immediate, in-depth analysis utilizing a real-time, centralized, multi-platform management and monitoring system – delivering actionable performance information to executives and technical resources and bringing clarity to complex Avaya UC interdependencies and business processes.

Nectar’s Unified Communications Performance Management Solution, Nectar 10, assures application, network and endpoint health by solving critical SIP network issues, including poor audio quality associated with ineffective design and implementation. It provides comprehensive, end-to-end visibility into the health and performance of the network and Session Border Controllers (SBC), and ensures that corrective actions occur in a timely manner.

Protect your brand and elevate your customer's journey with best-in-class customer experience testing and monitoring from Nectar. Nectar CX Assurance empowers UC and Contact Center teams to deliver Customer Experiences with a complete suite of advanced CX testing tools.

PRODUCTS

Foundation

Nectar’s Foundation is the fundamental layer of the Nectar 10 framework. It delivers incomparable system health and availability through a single, 360-degree view of all voice and data assets. This centralized approach combines customizable dashboard views, business-centric customer notifications and alarm and performance data in real-time. It’s designed to meet the needs of both enterprises and service providers alike through exceptional application and endpoint health.

Diagnostics

Diagnostics offers exceptional network health by enabling complete IP network information correlation and comprehensive cross-platform insight across Microsoft, Cisco, Avaya, and other industry-standard platforms – providing faster issue resolution and a superior end-user experience. The service provides comprehensive business solutions which include real-time monitoring, management, and diagnostics to assure uncompromised network health.

Perspective: Network Assessment Software for VoIP Quality

Perspective is a synthetic traffic generation engine that supports network health by delivering network assessment, voice quality troubleshooting, and real-time problem identification – so you can monitor anticipated end-to-end voice sessions over IP easily and efficiently. Perspective provides easy-to-deploy synthetic testing capabilities in order for the best quality network health and superior responsiveness.

CX Assurance

Nectar’s CX Assurance enables project and technology teams to focus time on more critical tasks. This results in accelerating project implementations, reducing unnecessary professional services costs and increasing return on investment, service reliability and customer satisfaction. Additional benefits often include increased agent satisfaction, reduce downtime, shorter maintenance windows and, where applicable, potential prevention of regulatory issues.

Contact Nectar Today

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