Multi-Vendor Unified Communications Monitoring & Diagnostics

Nectar offers the most comprehensive multi-vendor UC Testing, Monitoring, Diagnostics and Reporting solutions for Enterprise and Contact Center UC Operations and IT Support Teams. Designed for cloud, on-premise and hybrid deployments, Nectar enables you to deliver great user experiences across your platform, network and endpoint health domains.

Platform

Servers, Services
& Operating Systems

Network

WAN, Wireless, Internet
& Carrier Services

Endpoint

Devices, Operating Systems,
Client Software & User Behavior

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June 6, 2018 By: Tim Armstrong, VP Product Marketing, Nectar When you conjure up images of the Wild West, you most likely envision something along the lines of rugged characters, rowdy saloons, wide open spaces and unpredictable challenges. You imagine a place where laws are loose and difficult to enforce because individuality and a non-conforming
An Exploration of the Platform Domain of UC April 10, 2018 At Nectar, we break the world of UC into 3 “health” domains, the platform domain, the network domain, and the endpoint domain.  The fact that the UC user experience traverses these 3 health domains, makes it especially challenging to monitor, diagnose, and report on

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NECTAR SOLUTIONS

Nectar’s Unified Communications Management Platform (UCMP) provides complete, real-time visibility across complex, multi-vendor application, network, and endpoint domains for all Cisco call control environments. Unlike other vendors, Nectar shows how the network is affecting calls via a ‘single pane of glass,’ multi-site, multi-location centralized management view that can support hundreds of thousands of users worldwide.

With Nectar UCMP, enterprise customers who are using Microsoft Skype for Business/Teams have access to the most innovative UC software solution on the market today. It enables IT organizations to effectively manage intricate, overlapping multi-vendor environments while reducing operational costs and maximizing their organization’s total cost of ownership

Nectar’s Unified Communications Management Platform (UCMP) is revolutionizing the way in which enterprise businesses and service providers achieve application, network and endpoint health within multi-vendor Avaya UC deployments. It provides immediate, in-depth analysis utilizing a real-time, centralized, multi-platform management and monitoring system – delivering actionable performance information to executives and technical resources and bringing clarity to complex Avaya UC interdependencies and business processes.

Nectar’s Unified Communications Management Platform (UCMP) assures application, network and endpoint health by solving critical SIP network issues, including poor audio quality associated with ineffective design and implementation. It provides comprehensive, end-to-end visibility into the health and performance of the network and Session Border Controllers (SBC), and ensures that corrective actions occur in a timely manner.

Protect your brand and elevate your customer's journey with best-in-class customer experience testing and monitoring from Nectar. Nectar CX Assurance empowers UC and Contact Center teams to deliver Customer Experiences with a complete suite of advanced CX testing tools.

PRODUCTS

UC Foundation (UCF)

Nectar’s UC Foundation (UCF) is the fundamental layer of the Nectar UCMP framework. It delivers incomparable system health and availability through a single, 360-degree view of all voice and data assets. This centralized approach combines customizable dashboard views, business-centric customer notifications and alarm and performance data in real-time. It’s designed to meet the needs of both enterprises and service providers alike through exceptional application and endpoint health.

Unified Communications Diagnostics (UCD)

UC Diagnostics (UCD) offers exceptional network health by enabling complete IP network information correlation and comprehensive cross-platform insight across Microsoft, Cisco, Avaya, and other industry-standard platforms – providing faster issue resolution and a superior end-user experience. The service provides comprehensive business solutions which include real-time monitoring, management, and diagnostics to assure uncompromised network health.

Perspective: Network Assessment Software for VoIP Quality

Perspective is a synthetic traffic generation engine that supports network health by delivering network assessment, voice quality troubleshooting, and real-time problem identification – so you can monitor anticipated end-to-end voice sessions over IP easily and efficiently. Perspective provides easy-to-deploy synthetic testing capabilities in order for the best quality network health and superior responsiveness.

CX Assurance

Nectar’s CX Assurance enables project and technology teams to focus time on more critical tasks. This results in accelerating project implementations, reducing unnecessary professional services costs and increasing return on investment, service reliability and customer satisfaction. Additional benefits often include increased agent satisfaction, reduce downtime, shorter maintenance windows and, where applicable, potential prevention of regulatory issues.

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