JERICHO, NY, May 9, 2016 – Nectar Services Corp., a leader in the development and deployment of proactive network monitoring and management software for the Unified Communications (UC) industry, introduced today a comprehensive solution that monitors the performance of Session Border Controllers (SBCs), while also providing signaling and media analysis for Session Initiation Protocol (SIP) sessions.
The company’s Unified Communications Management Platform (UCMP) offers IT professionals total visibility into the performance of SIP networks for real-time, proactive monitoring and management of their UC networks, reducing time to resolution and ensuring a quality experience is delivered.
“Customers may see issues in pure SIP environments, such as audio quality issues, trunks dropping at random and poor QoS. When these issues arise, it can be difficult to pinpoint exactly where the problem occurred, making it hard to take immediate action,” said Mykola Konrad, vice president of product management and marketing at Sonus. “Nectar’s UCMP combined with Sonus’ SBC 1000 and SBC 2000, enable enterprises to procure quality measurements on the public and private side of the SBC. The unique capabilities of the UCMP, along with the Sonus SBCs’ visibility into all sessions, enables IT managers to take a proactive approach to identify and address issues before they ever become visible in the network.”
Migrating from Public Switched Telephone Network (PSTN) to SIP trunking provides enterprises with significant cost savings, operational efficiencies and improved business continuity. A recent SIP Survey by The SIP School cited that 72% of actual users have experienced issues with their provider or PBX. The most common complaint continues to be audio quality associated with configuration issues due to poor network design. Many current UC monitoring tools on the market display post-call quality information from the specific UC platform and from the SBC. However, these post-call averages are of little value in troubleshooting and can mask performance issues. Additionally, SIP service providers are unable to deliver call quality metrics.
Nectar’s UCMP delivers real-time quality metrics inside and outside of the enterprise’s SBC demarcation point. Combined with Nectar’s proactive health and performance monitoring of SBCs, IT professionals are able to effectively isolate issues within their internal network, the service provider, or even specific routers.
“Gaining an in-depth understanding about network performance in real time would empower IT professionals managing networks for enterprises to take timely and corrective actions in ensuring high-quality communicative performance,” said Olga Yashkova, program manager-communications test & measurement practice for Frost & Sullivan. “Nectar’s breadth and depth and comprehensive view of the ecosystem help service providers and enterprises to provide the best end-user experience.”
“IT professionals are quickly finding out that not all SIP implementations are created equal. While there are many key benefits to making the migration from PSTN to SIP connectivity, there is also an increase in room for error including misdiagnosis of the source of the network issue,” said David Giangano, CEO of Nectar. “With UCMP, IT leaders have a unique bird’s eye view of their UC network, which is a game changer for diagnostics and troubleshooting. Enterprises have the confidence that whatever the issue is in their network, it can be easily identified, isolated and rectified, saving time and network frustrations.”
About Nectar Services Corp.
Nectar, a global market leader in providing the most comprehensive monitoring and diagnostics software solution for Unified Communication services enables IT and operation organizations to proactively ensure the end-user experience. Our flagship offering, the Unified Communications Management Platform (UCMP), which improves visibility and service delivery across integrated voice, video and data application solutions by providing unique and critical performance information. Nectar provides monitoring and diagnostics for millions of enterprise endpoints to over 1,200 enterprises in over 86 countries—including some of the largest global banking, search engine, service provider, healthcare, and manufacturing organizations in the world.