Nectar Services Corp
  • Twitter
  • Facebook
  • LinkedIn
  • Careers
  • Support
  • Solutions
    • UC Experience Management
    • Contact Center Experience Management
    • Nectar for Avaya
    • CX Assurance
    • Nectar for Cisco
    • placeholder
    • Nectar for Microsoft
    • placeholder
    • Nectar for SIP
  • Products
    • UC Experience Management
    • Contact Center Experience Management
    • Nectar 10 Collaboration Tools Diagnostics & ReportingPowerful, Easy-to-Use UC Monitoring, Diagnostics and Reporting for Multi-Vendor Ecosystems
    • CX AssuranceNectar’s Advanced CX Testing and Monitoring for Contact Centers
    • placeholderIf I put a description in here
    • FoundationSuperior Health & Performance Monitoring & Management
    • placeholderIf I put a description in here If I put a description in here
    • DiagnosticsAdvanced Monitoring, Management, Reporting and Diagnostics
    • placeholderIf I put a description in here If I put a description in here
    • Nectar Perspective IconPerspective Voice Monitoring Software for VoIP QualityEasy-to-Deploy Synthetic Testing
  • Services
    • Professional Services
    • Technical Support
  • Partners
    • Partners
    • Partner Program
    • Partner Portal
  • News and Events
  • Blog
  • Company
    • About Nectar
    • Mission, Vision and Values
    • Leadership
    • Contact Us
    • GDPR Notice
    • Terms of Use
    • Cookies Policy
  • Resource Library
    • Case Studies
    • Videos
    • Collateral
    • White Papers
  • Home
  • News and Events
  • Press Release
  • Nectar Diagnostics Provides Real-Time Support for Microsoft Teams Direct Routing
 

Nectar Diagnostics Provides Real-Time Support for Microsoft Teams Direct Routing

Return to all news

Nectar Diagnostics Provides Real-Time Support for Microsoft Teams Direct Routing

by Tamye Oshman / Tuesday, 05 November 2019 / Published in Press Release

Nectar expands ability to monitor the health of cloud-based UC platforms

ORLANDO, FLA. – November 5, 2019 – Nectar Services Corp., the leader in the development and deployment of proactive unified communications network monitoring and performance management software for the voice, video and collaboration market, today at Microsoft Ignite announced Nectar Diagnostics for Teams Direct Routing, providing IT administrators complete visibility into critical factors that impact the health of the communications network and ultimately end-user experiences. The solution offers advanced support for Microsoft Phone System Direct Routing associated with Microsoft Teams, and is Nectar’s first step in a comprehensive Microsoft Teams support strategy to be expanded in the coming months.

As more organizations move to cloud-based collaboration and telephony platforms, like Microsoft Teams, Nectar helps IT professionals support and troubleshoot common carrier hand-off and SIP signaling errors between the carrier and the SBCs they manage, as well as gives service providers confidence that hosted Direct Routing services are functioning and healthy. Nectar Diagnostics not only saves time by allowing IT support to quickly identify the issue, but it also provides clear evidence of any signaling issues that may contribute to quality or call delivery issues. 

Utilizing both API access and optional packet analyzer technology to fill in manufacturer “blind spots,” Nectar Diagnostics creates real-time, complete call troubleshooting records for every session, regardless of platform or client type. Further, it collects actual session metadata relating to packet loss, jitter, delay, echo, MOS and other key metrics. This advanced collection method differentiates Nectar Diagnostics from other platforms that rely only on synthetic or traceroute data to estimate session health rather than measure actual session health.

“Nectar’s long-standing leadership in this advanced troubleshooting area has enabled powerful and timely data across a variety of collaboration and call-control platforms. Our support of Microsoft Teams Direct Routing is a natural extension of these capabilities and addresses the critical needs of enterprises and service providers globally as they support cloud initiatives,” said Joe Fuccillo, chief technology officer at Nectar. “Many organizations that have committed to Microsoft’s platforms for collaboration and meetings have been considering adoption of Microsoft Teams, but a lack of visibility into the health of telephony calls has concerned many of our clients. We’re thrilled to announce this capability and our efforts to help enable a shift to the cloud.”

To learn more about Nectar Diagnostics, visit the Nectar Booth #2445 at Microsoft Ignite, November 4-8, 2019, in Orlando, Fla.

  • Tweet
  • Share

What you can read next

Exclusive: Nectar sweetens unified comms for local channel
Cogent Announces Strategic Partnership with Nectar Services Corp.
Nectar Expands C-Suite to Accommodate Growth in 2018

Want To Know More?

Request a Demo

Collateral

  • Nectar Foundation Datasheet
  • Nectar Diagnostics Datasheet
  • Nectar Perspective Datasheet
  • Nectar CAM Datasheet
  • Nectar UCMP for SBCs Solution Brief
  • Nectar for Sonus SBC Solution Sheet
  • Nectar UCMP for Avaya Solutions Brief
  • 2015 Frost & Sullivan Report: Nectar Skype for Business Proactive Network Management and Monitoring Solutions for Enterprises
  • Nectar UCMP for Cisco Solution Brief

Case Studies

  • Teck Resources Mines Nectar for UC Quality of Service
  • UCRight and Fresno Unified School District Employ Nectar for SIP
  • ConvergeOne leverages Nectar UCMP/UCD to serve their UC customers
  • Nectar Converge One Large Bank Case Study
  • NACR leverages Nectar’s UCD For Optimized Lync UC Experience
  • G3 Comms
  • Clear Channel Case Study
  • Major Global Financial Services Firm Achieves UC Consolidation Goals
  • Sheppard Mullin Selects Nectar to Monitor its Global Unified Communications Network 

Media

  • UC Network Health Domain Video
  • Nectar UCMP for Skype for Business Online Video
  • Nectar’s Evolution – Dynamic QoS Orchestration for Cisco Networks
  • Nectar Services Corporation
  • TMC Interview with Nectar CEO
  • UC Strategies: Microsoft and Nectar Video Interview
  • Support
  • Contact Us
  • Site Map
  • Terms of Use
  • GDPR Notice
  • License Agreement
  • Cookies Policy
Nectar Services Corp

© Nectar Services Corp. 2006- Every Conversation Matters 2012- Advanced Performance Management Solutions for Enterprise and Contact Center Network Monitoring and Management.

TOP