Empowering MSPs to Deliver Exceptional Experiences

Ensure your customer's business-critical systems remain operational, secure, and efficient.

See it in Action

Nectar Understands the Unique Challenges of MSPs

Managed Service Providers (MSPs) operate in increasingly complex environments, managing multiple platforms, meeting strict regulatory requirements, and maintaining high client expectations. To stay competitive, MSPs need scalable solutions that simplify operations, without adding unnecessary overhead. They need to:

  • Identify network and customer issues before they impact SLAs
  • Protect the brand from poor experiences and compliance risks
  • Reduce operational complexity and solve problems faster
  • Accelerate onboarding and time to revenue
  • Optimize commercial value and service delivery

Nectar sets itself apart by offering specialized MSP features that competitors often lack. Our analytics capabilities, extensive multi-cloud observability, MSP-tailored dashboards, brand assurance initiatives, and comprehensive compliance support, clearly differentiate Nectar from the competition. MSPs that choose Nectar gain a distinct operational and strategic advantage.

The Nectar Advantage

MSP-Specific Analytics

MSPs need analytics tailored to multi-client environments—not just individual organizations. Purpose-built metrics provide insights into client performance, operational efficiency, and service profitability. Customizable reporting highlights value, helping MSPs optimize support, reduce costs, and improve SLAs while reinforcing their role as a trusted service provider.

Multi-Cloud Observability

MSPs manage multi-cloud environments across AWS, Azure, Google Cloud, and private clouds. A unified observability platform eliminates blind spots, providing real-time performance monitoring and cross-platform issue detection. Seamless visibility ensures optimal uptime, faster troubleshooting, and a streamlined approach to managing hybrid infrastructures.

White-Label Capabilities

White-labeling allows MSPs to offer custom-branded monitoring dashboards, portals, and reports. Instead of promoting third-party tools, MSPs strengthen brand presence, enhance client trust, and reinforce their value. With a fully branded experience, MSPs improve customer retention while maintaining a seamless, professional look and feel.

Compliance Automation

MSPs must ensure compliance with GDPR, HIPAA, PCI-DSS, and ISO 27001. Automated compliance monitoring tracks policies, generates audit-ready reports, and detects security risks in real time. This reduces manual work, minimizes compliance violations, and provides clients with transparent assurance of regulatory adherence.

Service-Level Insights

Meeting SLAs is critical for MSPs. Real-time dashboards track uptime, response times, and resolution rates, ensuring SLA compliance and proactive issue resolution. Automated alerts prevent service disruptions, while transparent reports demonstrate reliability—helping MSPs maintain client trust and meet contractual obligations.

AI-Driven Issue Resolution

MSPs need to identify and resolve issues before clients are impacted. AI-powered automation detects anomalies, pinpoints root causes, and triggers proactive resolutions without manual intervention. By reducing downtime and minimizing escalations, MSPs can deliver a higher-quality service, improve efficiency, and enhance customer satisfaction while lowering operational costs.

MSPs Choose Nectar for Security

Nectar has become the trusted choice for MSPs because we deeply understand your operational realities around security.

  • Enhanced Security & Compliance – Our platform aligns with global security standards such as SOC 2, ISO 27001, PCI-DSS, and HIPAA, ensuring your clients’ data is protected at all times. We leverage AWS-native security tools like GuardDuty, SecurityHub, and CloudTrail to provide advanced threat detection, auditing, and compliance management.
  • Customer Data Separation & Encryption – Nectar ensures strict customer data separation through role-based access controls (RBAC), the Principle of Least Privilege (PLP), and data encryption protocols (AES 256-bit at rest, TLS 1.2 in transit). Our multi-tenant and dedicated instances provide flexible security options based on your clients’ needs.
  • Scalable & Resilient Architecture – Hosted on AWS global infrastructure, Nectar leverages multi-availability zones, real-time threat detection, and automated disaster recovery solutions to ensure continuous service availability.

Global Platform Dashboards

Visualize platform, network, and endpoint health geographically with dynamic, interactive, and automatically generated maps based on private or public IP information. 

Call  Quality Analysis

Detailed and customizable session summary screens display call health and key user experience metrics.

Session Detail Diagnostics

Deep dive into specific calls, locations, devices and users with powerful visualizations.

User Health Dashboards

Easily search end-users and identify the locations, client version, network types and modalities.

Insights & Alerting

Individual session analytics are supplemented with automated insight that surface the most likely issues impacting user experience.

Custom Platform Health Dashboards

Build the dashboards you want to see with simple drag and drop components based on automated inventory of your environment.