Customer License & Services Agreement

This Customer License & Services Agreement (“Agreement”) is entered into and effective as of the Effective Date defined on the signature page hereof by and between the Customer signing below (“Customer”) and Nectar Services Corp. (“Nectar”).

This Agreement governs the use of all software Products and Services (defined below) that are used by or on behalf of Customer, whether acquired directly from Nectar or through a Nectar Partner (defined below). 

Customer and Nectar hereby agree as follows:  

  1. Certain Definitions.

1.1   “Documentation” means the applicable Products and Services documentation available on Nectar’s Customer Portal, known as “The Hive” and located at: https://nectar.seismic.com/directlogon.aspx.

1.2   “Order” means a transactional document (such as a customer quote, customer purchase order or a statement of work provided to Customer by either Nectar or its Partner) that is governed by this Agreement, accepted for fulfilment by Nectar, and orders Products and/or Services from Nectar or one of its Partners. 

1.3   “Partner” means an independent company that is authorized by Nectar to market and sell Products and Services.

1.4   “Permitted User” means any agent, representative, contractor, consultant, employee or other personnel of Customer, that Customer authorizes to use an RTU License purchased by Customer.  The number of Permitted Users are set forth in an Order.

1.5   “Products” mean Nectar’s proprietary unified communications network monitoring software, including all updates, bug fixes, upgrades, new versions, and such other and successive software as Nectar may subsequently develop for licensing and distribution.

1.6   “RTU License” means a right to use license that is issued to Customer as either a Perpetual License or a Subscription License, pursuant to an Order.

1.7   “Perpetual License” means a license to use certain Nectar Products in perpetuity, as further described in Section 2.3, and subject to the terms and conditions set forth herein.

1.8   “Subscription License” means a license to use Nectar Products for a defined term, as further described in Section 2.3, and subject to the terms and conditions set forth herein

1.9   “Services” mean Professional Services, Support Services and Training Services. 

  1. “Professional Services” mean the professional services that Nectar provides directly to Customer or indirectly through a Partner to Customer, in connection with Customer’s use of the Products.
  2. “Support Services” or “Support” means the on-going support services that Nectar provides, directly to Customer or indirectly through a Partner to Customer, in connection with Customer’s use of the Products. Support Services do not include any support or other services that Partner may provide to Customer independently of Nectar.
  3. “Training Services” means training services that Nectar provides, directly to Customer or indirectly through a Partner to Customer, in connection with Customer’s use of the Products.

1.10      “SOW” means a Statement of Work for Services. 

  1. Ordering of Products and Services.

2.1       In General.

  1. Customer may purchase Products and Services, pursuant to an appropriate Order or SOW, either (a) through a Partner or (b) directly from Nectar. In either case, this Agreement governs the relationship between Customer and Nectar with respect to all Products and Services. 
  2. No Order or SOW, either (a) through a Partner or (b) directly through Nectar, shall be valid or binding on Nectar, and Customer shall have no right to use any Products or Services referenced in an Order or SOW, unless and until (i) Customer has signed this Agreement and delivered it to Nectar (directly or via a Partner), and (ii) such Order or SOW is accepted by Nectar.
  3. In the event of any conflict between this Agreement and an Order or SOW, this Agreement will control.

2.2       Ordering Products, Services and Support.

  1. An Order for Products and Support must be signed by Customer and include at least the following:
    1. A description of the Products and Support to be provided.
    2. The number of Permitted Users.
    3. Identification of the country where Customer Data will be stored (the “Hosting Jurisdiction”).
    4. The following information for the End User Customer’s primary business contact: name, title, email, phone, & mailing address.
    5. The following information for the End User Customer’s primary technical contact (if different from the primary contact above): name, title, email, phone, & mailing address.
  2. An Order for Professional Services must include a signed SOW.
  3. An Order for Training Services must include a signed SOW or other signed documentation required by Nectar.

2.3       License Term for Products and Support; Renewals.

Customer shall purchase Products and Support in one of the following ways:

  1. Perpetual License: Customer makes a one-time purchase of a Perpetual License. Support for Perpetual Licenses will be billed annually, in advance, and renew automatically for each next annual period (each a “Perpetual License Annual Support Term”), unless one party gives the other party written notice of its intent not to renew at least thirty (30) days prior to the end of the then-current Perpetual License Annual Support Term. In the event Support is terminated, Customer may only use the Product version number of the last Support term purchased. 
  2. Subscription License: Customer makes a purchase of a Subscription License and related Support for a defined duration (the “Subscription License and Support Term”) – for example, 1 to 5 years.  There are no automatic renewals of expiring Subscription Licenses. Customer must contract for a new Subscription License and Support Term.  

2.4       Transition from Existing Partner; Effect on Products, Services and Support.  If Customer purchases Products, Support and other Services through a Partner, and elects to transition from its then-current Partner to a new Partner, Customer will notify Nectar and its then-current Partner, of such election, in writing. In that event, Customer agrees that the terms and conditions of this Agreement will continue to apply to Customer’s use of the Products,  Support and other Services (in addition to the pricing and other terms provided by Customer’s new Partner). In the event Nectar terminates its relationship with Customer’s then-current Partner, Nectar will notify Customer, in writing, of such Partner termination, and will provide a description of the plan to maintain the Products Support and other Services through the end of the term.  At the end of such term, Customer may continue to receive the Products, Support and other Services through an authorized Partner of its choice.

  1. Customer’s Use of Products.

3.1       License Grant to Customer. Subject to Customer’s compliance with the terms and conditions contained in this Agreement, Nectar grants to Customer a non-exclusive and non-transferable right to access and use the Products in accordance with the applicable RTU License, through its Permitted Users, for the Customer’s internal business operations only; provided, however, that Customer shall ensure that all its Permitted Users abide by the terms of this Agreement, and Customer shall be liable for any breach by such persons of such terms.  

3.2       Reservation of Rights. Except as authorized under this Agreement, Nectar retains and reserves all rights in the Products, including all title, ownership rights, trademark rights, copyrights, patent, software rights and other intellectual property rights (“Proprietary Rights”) and shall have the exclusive right to protect and enforce its Proprietary Rights.

  1. Customer’s Use Restrictions and Related Obligations.

4.1       License Restrictions. Customer shall not:

  1. Disassemble, reverse assemble, decompile, reverse compile, reverse engineer or otherwise attempt to derive source code (or the underlying ideas, algorithms, structure, or organization) from the Products.
  2. Modify or create derivative works of the Products (including without limitation, any translations, transformations, adaptations or other recast or altered versions) for any purpose.
  3. Resell, license or sub-license the Products to any third party without receiving Nectar’s prior written consent.
  4. Use or access the Products for the purpose of (i) building a competitive service or comparative features; or (ii) comparative analysis (including, but not limited to, benchmarking) intended for use outside Customer’s organization.
  5. Use the Products in any manner that violates any applicable law or regulation (including, but not limited to, where Customer is required to obtain permissions or authorizations to permit Nectar to perform its obligations hereunder).
  6. Use the Products in a manner that introduces any viruses, malicious code, or any other items of a harmful nature.
  7. Engage in any activity that could reasonably be expected to interfere with or disrupt the Product (for example, an activity that causes Nectar to be blacklisted by any internet service provider).
  8. Make any copies or duplicates of the Products without the prior written consent of Nectar, except for one copy for disaster recovery purposes.
  9. Exceed the number of Permitted Users granted to it in an Order.

4.2.      Related Obligations.

  1. Access Control. Customer is solely responsible for the acts or omissions of any of its agents, representatives, contractors, consultants, employees or other personnel who obtain access to the Products through Customer or Customer’s systems. Customer will notify Nectar promptly if it becomes aware of any unauthorized access or use. Without limiting the foregoing, Customer shall implement and maintain reasonable and appropriate controls to ensure that its RTU License user accounts are used only by the Permitted Users to whom they are assigned, pertaining to each RTU License user’s multiple devices or endpoints (e.g. phones, video, headsets, etc.) for which Nectar will monitor and process such data. Customer will designate one or more administrators responsible for such access control.
  2. RTU License Review. Nectar shall conduct periodic internal RTU License reviews of Customer locations to verify compliance and to ensure that Customer is not using the Products in excess of the RTU quantities authorized, or at locations other than authorized.  In the event such internal RTU License review determines that Customer is using the Products in excess of the RTU quantities authorized, Nectar will provide a copy of its internal RTU License review report to Customer, and Nectar will either invoice its direct Customer or instruct Partner to invoice its Customer, and Customer will be required to pay applicable charges for the excess quantities (which may be billed retroactively, not to exceed 1 year of service).  In the event such internal RTU License review determines that Customer is using the Products at locations other than authorized, Nectar may require Customer to immediately cease such use or (at Nectar’s option) to acquire a proper RTU License for use at such location.

4.3       Export Controls.

  1. Customer shall not allow any Nectar Products to be used or accessed by: (a) any person or entity if Customer knows or has reason to know that the Nectar Products will be re-exported, sold or otherwise transferred in violation of U.S. or other nation’s law or regulations, or (b) any person or entity appearing on any of the Bureau of Export Administration Regulations (“EAR”) lists of prohibited persons or entities, including but not limited to the Table of Denial Orders, or on the Specially Designated Nationals List administered by the U.S. Treasury Department Office of Foreign Assets Control; (c) any person or entity located in Cuba, Iran, North Korea, Sudan, Syria or any other country where U.S.-origin items, software or technology may not be exported under the EAR from time to time; or (d) any person, company or other entity if Customer knows that such Nectar Products are for use in connection with design, development, production, stockpiling or weapons use of nuclear, chemical or biological weapons or missile delivery systems for these, or at a facility at which such activities are taking place.
  2. Customer understands that the foregoing obligations are legal requirements and agrees that they shall survive any term or termination of this Agreement. Nectar shall have the right to immediately terminate this Agreement for cause in the event of breach by Customer of any provisions of this Section, in addition to other remedies at law and equity.
  1. Early Payment Terms that are Applicable to All Orders.

This Section will apply to all Customers, regardless of whether Customer purchases Products, Support and/or other Services directly from Nectar or through a Partner.      

5.1       Subscription License.  In the event Customer elects to terminate its Subscription License prior to the end of its Subscription License and Support Term for reasons other than a bonafide and legally sustainable claim that Nectar is in breach of its Product license obligations hereunder, then Customer shall be responsible for the early termination fees set forth below, which shall be payable to either Nectar (if a direct Customer) or to the applicable Partner (if a Customer of the Partner):

  1. if the Subscription License is terminated in Year 1 of the Subscription License and Support Term, then Customer shall be responsible for Early Termination charges equal to 75% of the remaining Subscription License and Support Term.
  2. if the Subscription License is terminated in Year 2 of the Subscription License and Support Term, then Customer shall be responsible for Early Termination charges equal to 50% of the remaining Subscription License and Support Term.
  3. if the Subscription License is terminated in Years 3-5 of the Subscription License and Support Term, then Customer shall be responsible for Early Termination charges equal to 30% of the remaining Subscription License and Support Term.

5.2       Perpetual License. There is no refund for payments made pertaining to the purchase of Perpetual Licenses.  If the Perpetual License Customer elects to terminate Support Services (which are pre-paid, annually), then Customer shall only be entitled to a refund as follows: (i) If the existing Perpetual License Annual Support Term is terminated between the period of January 1 and September 30, then Customer shall receive the equivalent of three (3) months as its refund, and is deemed to be Customer’s sole Early Termination charges; and (ii) If the existing Perpetual License Annual Support Term is terminated between the period of October 1 and December 31, then Customer shall not be entitled to any such refund.

  1. Additional Payment Terms that are Applicable Only to Direct Orders from Nectar.

This Section will apply only if the Customer purchases Products, Support and/or other Services directly from Nectar.  

If Customer purchases Products, Support and/or other Services through a Partner, the pricing and invoicing terms will be agreed to between Customer and Partner directly and this Section will not apply.

6.1       Fees and Payment Terms. Customer will pay any fees set forth in an agreed Order for the purchase of Products,  Services and/or Support. Fees are due net thirty (30) days from receipt of the Nectar invoice. Nectar will provide instructions for payment in the applicable Order or through other reasonable means. Recurring Support fees under the Perpetual License purchase, only, will increase by 5% at the start of each annual renewal term.

6.2       Professional Services Fees.   Fees for any Professional Services to be performed by Nectar shall be invoiced pursuant to the terms of payment set forth in any SOW entered into between the Customer and Nectar.

6.3       Training Fees.   Fees for any Training Services to be performed by Nectar shall be invoiced pursuant to the terms of payment set forth in any SOW entered into between the Customer and Nectar.

6.4       Disputed Invoices. If Customer disputes any portion of the amount due, then Customer will notify Nectar, in writing, within ten (10) business days of receipt of the applicable invoice. Such notice will include a description of the basis for Customer’s dispute. If only part of an invoice is disputed, then Customer will pay the undisputed amount as provided herein. The parties will work together in good faith to resolve any such dispute promptly.

6.5       Late Payment. Customer will be notified in the event payment has not been received in accordance with the terms of this Section. If any undisputed amount due is not paid within ten (10) business days of such notice, then Nectar may charge a late payment fee on any unpaid amount due at the rate of one and one-half percent (1.5%) per month or at the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date such amount is paid. In the event any action is taken to pursue collection of any fees payable hereunder, Customer will reimburse Nectar for Nectar’s costs associated with such collection, including reasonable legal fees and expenses.

6.6       Taxes. The fees and any other charges hereunder do not include any taxes, withholdings, levies or duties of any nature (including without limitation, local, state, federal, VAT or foreign taxes) that may be assessed at any time in connection with the Products and Services. Customer is responsible for paying any such taxes, excluding taxes based on Nectar’s net income.

  1. Certain Nectar Obligations relating to Products, Services and/or Support.

7.1       In General.  Nectar will provide purchased Products, Support and/or other Services to Customer (or to Partner for the benefit of Customer) in accordance with this Agreement, the applicable Order and/or SOW, and the Documentation. 

7.2       Products. 

  1. Product Warranties.  Nectar hereby represents and warrants that:
    1. No Virus, disabling device, etc. The Products do not contain any pre-programmed devices, such as “viruses”, “time bombs”, “worms”, “Trojan horses”, malicious code, disabling device or other similar component, that will cause the Products or any component to become damaged, erased, inoperable, or incapable of performing.
    2. Updates. Updates provided to Customer shall not materially degrade the functionality, capabilities or features of the Products.
    3. Repair of Material Errors. For a period of ninety (90) days following permitted access to a Product, Nectar represents and warrants that such Product will perform in all material respects in accordance with its Documentation. In the event the Product fails to conform to the foregoing limited warranty, Nectar will, at its option and expense, promptly replace or correct such Product. Upon such correction or replacement, the ninety (90) day warranty period shall begin again for such corrected or replaced Product.
    4. Hardware. Nectar provides no representations, warranties, guarantees or indemnities of any kind with respect to any hardware that runs or interacts with the Products. 
  2. Infringement Indemnity.
    1. Nectar will defend, indemnify and hold harmless Customer, its officers, directors, employees and agents (collectively, an “Indemnified Party”) against any third-party claim, suit, proceeding or regulatory action (“Indemnified Claim”) alleging that any Product, when used in accordance with this Agreement, infringes or violates any copyright, trade secret, trade or service mark, or patent issued in the applicable Hosting Jurisdiction; provided that: (i) Nectar shall have sole control of the defense and/or settlement of such Claim (except that Customer may participate in the defense and/or settlement of any such Claim with counsel of its own choosing and at its own expense); (ii) Customer notifies Nectar promptly, in writing, of each such Claim (provided that that any delay or failure of notice shall not relieve Nectar of its obligations except to the extent prejudiced thereby) and shall give Nectar all information known to Customer relating thereto; and (iii) Customer will cooperate with any reasonable request of Nectar in the settlement or defense of any such Claim.
    2. If all or any part of the Products are, or in the opinion of Nectar may become the subject of any Claim for Infringement, or in the event of any adjudication that the Products or any part thereof does infringe, or if the use of the Products or any part thereof is enjoined, Nectar may, at its expense and discretion do one or more of the following things: (A) procure for Customer the right to use the Products; (B) replace or modify the Products or the affected part of the Products to make it non-infringing; or (C) if none of the foregoing remedies are commercially feasible, terminate the relevant license rights set forth in this Agreement and give Customer a refund for any fees paid for the remainder of the Subscription License and Support Term or Perpetual License Support Term.
    3. Nectar shall have no obligations under this Section 7.2.B. (Infringement Indemnity) to the extent that a Claim or part thereof is based upon:
      1. the use of any prior version of the Products, if such Infringement would have been avoided by the use of the then-current version which Nectar has provided to Customer;
      2. the combination, operation or use of a Product with software or data which was not provided or endorsed by Nectar, and if such Infringement would have been avoided in the absence of such combination, operation, or use; or
      3. modification of a Product by anyone other than Nectar or a third party acting on Nectar’s behalf.
    4. This Section 7.2.B. (Infringement Indemnity) sets forth Nectar’s entire liability and Customer’s sole remedy in connection with any matters concerning any intellectual property rights relating to the Products. Any and all implied indemnification obligations that may apply to this Agreement are hereby excluded.

7.3      Support Services.

For Support Services provided by Nectar, Nectar will provide Support and Service Levels as described in the “Support Description” and “Service Levels” available at Nectar’s Customer Portal, known as “The Hive” and located at: https://nectar.seismic.com/directlogon.aspx.

7.4       Professional Services.

  1. In General.  Nectar will perform Professional Services in a professional and workmanlike manner, consistent with industry standards.  All Professional Services work will be governed by this Agreement and the signed SOW for the Customer’s project, either by the Customer (for Nectar direct transactions) or by the Partner (on Customer’s behalf). Changes to the scope of work set forth in the SOW shall require a written and mutually agreed upon change document between the applicable parties.
  2. Services Warranty.
    1. As further amplified in the SOW, in the event Nectar’s performance of Professional Services does not conform to the terms of the applicable SOW, Customer will notify Nectar, in writing, of such failure within fifteen (15) days after delivery of the Professional Services (“Acceptance Period”). Promptly after receipt of Customer’s written notice, Nectar will re-perform the non-conforming Professional Services at no additional cost to Customer, which shall be Customer’s exclusive remedy for such non-conformance. Nectar shall not be deemed in breach of its obligations under this Paragraph to the extent that Nectar is delayed or prevented from performing due to an act or omission of Customer or Partner (as case may be).  For clarification, after the Acceptance Period, any additional Professional Services will be subject to a new Order.

7.5       Training. Nectar may provide Training as described in Nectar’s Customer Portal, known as “The Hive” and located at: https://nectar.seismic.com/directlogon.aspx.

  1. Limitations of Liability

8.1       Disclaimer of other Representations, Warranties, Guarantees, etc.

EXCEPT AS EXPLICITLY SET FORTH ELSWHERE IN THIS AGREEMENT, NECTAR HEREBY DISCLAIMS ALL GUARANTEES, CONDITIONS, WARRANTIES AND REPRESENTATIONS, IMPLIED, STATUTORY OR OTHERWISE, CONCERNING ANY PRODUCTS, SERVICES, THE DOCUMENTATION OR OTHER DOCUMENTS OR MATERIALS PROVIDED BY NECTAR, OR ITS PARTNERS, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND THAT THE PRODUCTS OR SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR OTHERWISE MEET CUSTOMER’S REQUIREMENTS, AND ANY WARRANTY ARISING FROM ANY COUSE OF DEALING, USAGE OR TRADE PRACTICE, AND NON-INFRINGEMENT.

THE PARTIES ACKNOWLEDGE AND AGREE THAT SERVICES DO NOT QUALIFY AS legal or expert advice. Customer SHALL consider whether the SUPPORT Services and/or OTHER Services are appropriate for Customer’s needs, and where appropriate, seek LEGAL OR OTHER EXPERT advice.

8.2       Exclusion of Certain Damages.

EXCEPT AS PROVIDED IN SECTION 8.4 (EXCEPTIONS), IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE FOR ANY (A) INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, (B) LOSS OF PROFITS, (C) LOSS OF ANTICIPATED SAVINGS, OR (D) LOST MANAGEMENT TIME OF ANY KIND WHATSOEVER,  ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR ANY OF THE PRODUCTS OR SERVICES PROVIDED OR AGREED TO BE PROVIDED BY NECTAR, EVEN IF THE PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR HAD OTHER REASON TO KNOW OF THE POSSIBILITY THEREOF.

8.3       Liability Caps. 

EXCEPT AS PROVIDED IN SECTION 8.4 (EXCEPTIONS), EACH PARTY’S MAXIMUM LIABILITY FOR ANY AND ALL CAUSES OF ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE PRODUCTS OR SERVICES (COLLECTIVELY, “GENERAL CLAIMS”), WHETHER IN CONTRACT, TORT, STATUTE OR OTHERWISE, WILL BE LIMITED TO AN AMOUNT EQUAL TO THE FEES PAID OR PAYABLE BY CUSTOMER TO NECTAR (OR PARTNER AS THE CASE MAY BE) FOR THE APPLICABLE PRODUCTS AND SERVICES DURING THE TWELVE MONTHS PRECEDING THE INCIDENT GIVING RISE TO THE GENERAL CLAIM.

8.4       Exceptions.

THE DISCLAIMERS, EXCLUSIONS AND LIABILITY CAPS SET FORTH IN THIS SECTION 8 (LIMITATIONS OF LIABILITY) DO NOT EXCLUDE OR LIMIT (I) ANY STATUTORY OR IMPLIED GUARANTEE, CONDITION OR WARRANTY THAT MAY NOT BY OPERATION OF LAW BE EXCLUDED OR LIMITED, (II) ANY DAMAGES THAT ARE A DIRECT RESULT OF A PARTY’S GROSS NEGLIGENCE, FRAUD OR WILFUL MISCONDUCT, (III) ANY DAMAGES WITH RESPECT TO DEATH OR PERSONAL INJURY, (IV) ANY LIABILITY OF NECTAR UNDER SECTION 7.2.B. (INFRINGMENT INDEMNITY); (V) ANY LIABILITY OF CUSTOMER FOR VIOLATION OF SECTION 3 (CUSTOMER’S USE OF PRODUCTS), SECTION 4 (CUSTOMER’S USE RESTRICTIONS AND RELATED OBLIGATIONS), SECTION 6 (NECTAR’S OWNERSHP AND PROPRIETARY RIGHTS), OR ANY LIABILITY UNDER THE ATTACHED DATA PROTECTION AND CONFIDETNIALITY APPENDIX.  

  1. Term and Termination; Suspension.

9.1       Term.  This Agreement will be effective as of the Effective Date and shall continue until terminated as set forth herein.   

9.2       Termination.

                        (a)        For Breach. Either party may terminate this Agreement immediately on giving written notice to the other party if the other party commits any material breach of any term of this Agreement or related Order(s) and has not cured such breach within thirty (30) days of its receipt of written notice of the breach.  Additionally, if Customer has purchased the Products, Support and/or other Services through a Partner, Nectar may terminate this Agreement and all related Orders if Customer has not paid Partner in a timely manner and has not cured such non-payment within fifteen (15) days of its receipt of written notice from Partner and/or Nectar.

                        (c)        For Bankruptcy. Either party may terminate this Agreement immediately on giving written notice to the other party if the other party: (i) becomes insolvent, (ii) is generally unable to pay, or fails to pay, its debts as they become due, (iii) files, or has filed against it, a petition for voluntary or involuntary bankruptcy pursuant to any insolvency law, (iv) makes or seeks to make a general assignment for the benefit of its creditors, or (v) applies for, or consents to, the appointment of a trustee, receiver or custodian for a substantial part of its property or business.

9.3       Effect of Termination of this Agreement. Upon termination of this Agreement for any reason (i) Customer’s right to use the Products and Services, including all RTU Licenses, shall terminate, and Customer shall not be permitted to purchase any additional Products, Services or Support, and Nectar shall have no further obligation to provide any Products, Services or Support.  All other terms of this Agreement shall survive. 

9.4       Suspension of Products, Services and/or Support. Nectar may suspend the Products, Support or other Services in the event Customer fails to pay any undisputed amount within fifteen (15) days of Nectar’s (or Partner’s) notice to Customer of such failure to pay.  Additionally, in the event Customer’s account is the subject of denial of service attacks, hacking attempts or other malicious activities, or Customer’s activities reasonably appear to be in breach of, or potential breach of Section 3 (Customer’s Use of Products), Section 4 (Customer’s Use Restrictions and Related Obligations), or Section 10 (Nectar’s Ownership and Proprietary Rights), Nectar may suspend the Products, Support or other Services until the issues are resolved. Nectar will provide advance notice to Customer of such suspension where reasonably practicable.

  1. Nectar’s Ownership and Proprietary Rights.

10.1      Nectar Intellectual Property. Customer acknowledges and agrees that Nectar is the exclusive owner of its intellectual property (including its patents, trademarks, copyrights, and the software comprising its Products). Customer has no right to receive any source code with respect to any Products.  Nectar shall have the exclusive right to protect and enforce its Proprietary Rights in its Products and Services. Customer’s rights are limited to those expressly stated in this Agreement. Notwithstanding any provision herein to the contrary, nothing in this Agreement is intended to limit Customer’s liability in the event Customer violates Nectar’s Proprietary Rights.

10.2      Aggregated Data and Threat Data. Notwithstanding any provision herein to the contrary, Nectar owns:  (i) the aggregated data derived from the Products as aggregated with usage data from Nectar’s other customers, including, without limitation, utilization statistics, reports, logs and information regarding spam, viruses or other malware processed by the Products (“Aggregated Data“); and (ii) all data identified through the Products as malicious, such as that which may perpetuate data breaches, malware infections, cyberattacks or other threat activity (“Threat Data“). Customer agrees that Nectar may process Aggregated Data or Threat Data for its business purposes and/or may share Aggregated Data or Threat Data with its Partners for the purpose of updating and improving its security measures, policies and programs for the benefit of all Nectar Customers. Nectar represents and warrants that neither Aggregated Data nor Threat Data will include any Personal Data or Customer Data.

10.3      Feedback. Nectar owns an unlimited right to any Feedback in any present or future form or format for use in any manner that Nectar deems appropriate, without monetary or other compensation to Customer.  “Feedback” means any communications provided to Nectar by Customer suggesting or recommending changes to the Products, Services and/or Support, but which will not include any Personal Data identified in a communication such as the name, email address and phone number of the sending party from Customer. 

  1. Data Protection and Confidentiality.

The attached Data Protection and Confidentiality Appendix is incorporated herein by reference and forms an integral part of this Agreement.

  1. General.

12.1                  Force Majeure.  No failure or omission by either party to carry out or observe any of the terms and conditions of this Agreement (other than any payment obligation) shall give rise to any claim against such party or be deemed a breach of this Agreement if such failure or omission arises from an act of God, an act of Government, insurgency or terrorism, pandemic or similar circumstances or any other circumstance commonly known as force majeure. 

12.2                  Assignment. Customer and/or Nectar may assign this Agreement in whole or in part to a successor in interest in the event of a sale or merger of either Customer or Nectar.  Otherwise, Customer may not assign this Agreement or any Orders, Products, Support or other Services, in whole or in part without Nectar’s prior written consent, which consent will not be unreasonably withheld. This Agreement will be binding upon the parties hereto and any authorized assigns.

12.3                  Notices.  Any business communications in connection with this Agreement may be provided by email. Any legal notices relating to this Agreement must be provided in writing and sent to the receiving party at the address set out either herein, the applicable Order or any address later provided by such party.  All notices will be sent by major commercial delivery courier service or mailed in a manner that requires recipient’s signature.   

12.4                  Entire Agreement. This Agreement represents the entire agreement between the parties and shall supersede all prior understandings, negotiations, proposals, or communications, written or oral, between the parties, with respect to the subject matter hereof. Each party hereby acknowledges that (i) no reliance is placed on any representation not provided in this Agreement; and (ii) agreement to this Agreement is not conditioned on any promise made by Nectar to deliver any future deliverable such as a feature or functionality. The parties further acknowledge that no Nectar Partner is entitled to modify this Agreement, including the Support Description or Services Levels or to otherwise make promises, representations, or warranties on behalf of Nectar.  No Order, purchase order or other communication will add to, amend or modify this Agreement. Any purchase order or other terms provided by Customer will be accepted by Nectar for invoicing purposes only.

12.5                  Current Agreement; Amendment and Severability. Nectar may revise this Agreement in its sole discretion, from time to time subsequent to the Effective Date, and Nectar shall post such revised Agreement(s) at the following link: https://www.nectarcorp.com/license-agreement/ (each such revised version of the Agreement being the “Current Agreement”). The Current Agreement in effect at the time of any purchase by Customer of a Product or Service (including renewals) shall be applicable to such Product or Service. Except as expressly provided herein, any amendment, revision, or other modification to this Agreement must be made in writing and signed by an authorized representative of each party. If any provision of this Agreement is held to be unenforceable, such provision will be reformed to the extent necessary to make it enforceable, and such holding will not impair the enforceability of the remaining provisions. 

12.6                  Waiver. The failure by a party to exercise any right hereunder or to insist upon or enforce strict performance of any provision of this Agreement will not waive such party’s right to exercise that or any other right in the future. 

12.7                  No Third-Party Beneficiaries. This Agreement are entered into solely by and between, and may be enforced only by, Nectar and Customer. This Agreement will not be deemed to create any third-party rights or obligations.

12.8                  Independent Contractors. Each party to this Agreement will be acting as an independent contractor, and nothing herein will be construed to create a partnership, joint venture, or any type of agency relationship between Nectar and Customer or any Permitted User. 

12.9                  Governing Law.  This Agreement and any disputes hereunder will be governed by the laws of the State of New York, without regard to its conflict of law principles, and any litigation concerning this Agreement shall be submitted to and resolved by a court of competent jurisdiction in the City, County and State of New York. Notwithstanding the foregoing, either party may seek equitable, injunctive, or declaratory relief to enforce any of its intellectual property rights or rights in the Customer Data or Confidential Information in any court of appropriate jurisdiction. The parties expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods to this Agreement.

 

IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by its duly authorized representative, as of the last date set forth below (the “Effective Date”).

 

NECTAR SERVICES CORP.                                          CUSTOMER:

366 North Broadway, Suite 201                                      Address:

Jericho, New York 11753 USA                                         Address:                                                                                                                            

Signed _______________________                    Signed ________________________________

By its authorized representative:                                     By its authorized representative:

Name:     Kenneth Archer                                                 Name:      

Title:     Chief Revenue Officer                                         Title:          

Date: _________________________                   Date: __________________________________

 

APPENDIX 1

Data Protection and Confidentiality

This Appendix 1 is an integral part of the Agreement.

  1. Data Protection and Confidentiality.

1.1       Data Protection – Certain Definitions.

  1. “Customer Data” means the electronic data processed through Customer’s use of the Products, which includes Personal Data that is contained in the contents of the emails sent by or to Permitted Users.
  2. “Personal Data” means Customer Data that relates to an identified or identifiable natural person.
  3. “Processing” and “Process” means any operation or set of operations performed upon Personal Data, whether by automatic means, such as collection, recording, organization, storage, adaption or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available alignment or a combination of blocking, erasure or destruction.

1.2       Data Security.  

  1. Nectar represents that it only processes non-sensitive contact information meta data (i.e. the Permitted User’s name, phone number, and email address). Nectar does not have access to, or process, any other Personal Data or Customer Data outside of that defined in the preceding sentence.
  2. Nectar will implement and maintain appropriate administrative, technical, organizational, and physical security measures for each of the Products and Services to protect Customer Data against unauthorized access, disclosure, or
  3. Customer acknowledges and agrees that in the course of providing the Products, Professional Services, and Support to Customer, it may be necessary for Nectar to access Customer Data to respond to technical problems or Customer queries and to ensure the proper working of the Products, and that such access may originate from any jurisdiction where Nectar maintains Support personnel.
  4. Additional information about Nectar security, including locations where Support is provided and a list of Nectar’s certifications, attestations and assessments is available at: https://nectar.seismic.com/Link/Folder/DC5fe9c5 (the Nectar “Security Policies and Program”). Nectar may update its Security Policies and Program from time to time. Where required hereunder (or in accordance with any Data Processing Agreement, as defined below), Nectar shall notify Customer of such changes.

1.3       Data Protection Laws. 

  1. As required by law or as otherwise agreed by the parties, data protection measures may be described in more detail in a data processing agreement, which will be made supplementary to the Agreement (“Data Processing Agreement”). In the event of any conflict between the Agreement and the Data Processing Agreement, the Data Processing Agreement shall prevail.
  2. Nectar acknowledges that, as between the parties, Customer owns and controls the right, title, and interest in and to the Customer Data.
  3. With respect to any Personal Data contained in Customer Data, the Customer acts as data controller and Nectar acts as data processor. Nectar will use and Process the Personal Data solely in accordance with Customer’s Instructions, but solely during the applicable term of the relevant Product or Service. Customer’s “Instructions” are embodied in the Agreement and this Appendix 1, the applicable Order(s), any applicable Data Processing Agreement, and as may be additionally communicated by Customer to Nectar from time-to-time, in writing.
  4. Nectar will collect and protect the Customer Data in compliance with the applicable data protection laws and regulations of the Hosting Jurisdiction, including without limitation, and as applicable, the requirements of the European Economic Area data protection law, the UK Data Protection Act 1998, US Health Insurance Portability and Accountability Act, and the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679). Where permitted by applicable law, Nectar may process, transfer, or copy Customer Data and Personal Data in the United States or other countries or jurisdictions outside of the country where it was collected. Customer is responsible for providing any requisite notice and obtaining any consent (if required) from Permitted Users for such processing and transfer of Personal Data, including international transfers.
  5. Notwithstanding any provision in this Appendix 1 or elsewhere in the Agreement to the contrary, Customer Data may be retained and disclosed by Nectar as required to comply with applicable laws, regulations, subpoenas or court orders or to otherwise enforce its rights under this Agreement. Where allowed by law, Nectar will provide reasonable prior written notice to Customer to permit Customer to seek a protective order and will provide reasonable cooperation in such activities, at Customer’s expense. Nectar will disclose only that information that is reasonably necessary to meet the applicable legal order or requirement.
  6. Cap on Data-Related Claims. “Data Claims” means, collectively, any and all causes of action arising out of or relating to Nectar’s breach of the obligations set forth in this Appendix 1, or in any Data Processing Agreement, whether in contract, tort, statute or otherwise. Nectar’s maximum liability for any and all Data Claims will be limited to an amount equal to the greater of: (i) USD $100,000 (or the equivalent in the currency of the applicable Hosting Jurisdiction at the time the claim arose) or (ii) two times the fees paid or payable by Customer to Nectar (or the applicable Partner as the case may be) for the applicable Products and Services during the twelve months preceding the event giving rise to the Data Claim.  The liability cap described in this subsection is intended to cover Data Claims only and may not be combined with any other cap in the Agreement in connection with the same set of underlying facts.  Customer agrees that the limitations of liability set forth in this Appendix 1 and other parts of the Agreement are also intended to apply to any Data Processing Agreement entered into by the parties and that such limitations will control in the event of any conflict between such agreements.
    Exclusions. Notwithstanding any other provision of this Appendix or the Agreement, neither party’s liability is excluded or limited by this Agreement in the event of: (a) death or personal injury caused by its negligence; (b) fraudulent misrepresentation; or (c) any other liability which may not lawfully be excluded or limited
  1. Confidentiality Obligations.

2.1       Certain Definitions.

“Confidential Information” means information designated by the party disclosing such information (“Disclosing Party”) as “confidential” or “proprietary” or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of the disclosure. Customer’s Confidential Information includes Customer Data. Nectar’s Confidential Information includes any information on Nectar’s customer portal known as “the Hive” that has not been disseminated by Nectar to the general public, the Security Policies and Programs found at the link in Section 2.2c of this Appendix 1, and any other information related to the performance, functionality and reliability of its Products and Services. Confidential Information does not include information that: (i) is or becomes generally known to the public through no fault of the party that receives such information from the Disclosing Party (“Receiving Party”); (ii) is in the Receiving Party’s possession prior to receipt from the Disclosing Party; (iii) is acquired by the Receiving Party from a third-party without breach of any confidentiality obligation to Disclosing Party; or (iv) is independently developed by Receiving Party without reference to or use of, the Disclosing Party’s Confidential Information.

2.2       Obligations.

Confidential Information is and will remain the exclusive property of the Disclosing Party. In addition to any other obligations required of it under this Appendix or elsewhere in the Agreement, the Receiving Party will: (i) use Disclosing Party’s Confidential Information solely for the performance of the activities contemplated by the Agreement; (ii) disclose such information only to its officers, directors, employees, agents, and contractors who are bound by obligations of confidentiality at least as strict as those contained in this Appendix; (iii) protect Disclosing Party’s Confidential Information against unauthorized use or disclosure using the same degree of care it uses for its own Confidential Information, which in no event will be less than reasonable care; and (iv) upon written request, return or destroy all copies of the Disclosing Party’s Confidential Information that are in its possession or control.