Multi-Dimensional Call Monitoring, Correlation, and Analytics Provides Unparalleled Business Reporting and Application Health
Call Stitching: Los Angeles, CA office dials London Branch, with call being routed through Austin, TX branch then through Chicago. In this case, the call results in 7 CDR records and effectively as 3 calls of which each would normally bear a cost. At the end of call leg 7, CL-CDRs are generated. The 7 CL-CDRs will be stitched so that reports can represent the entire transaction.
Nectar’s Call Analysis Module (CAM) is a comprehensive, multivendor Call Detail Records (CDR) collection and analysis tool that supports application health because it can ‘understand’ the underlying technologies that produce call records. The Call Analysis Module collects data from multiple CDR sources, applies an actual and optimal cost to each call record, and then makes this data available for in-depth business reporting and cost-savings analysis.
Unlike simple call loggers that deliver flat, one-dimensional data reporting, the Call Analysis Module provides your business with the information you need to determine the most cost-effective way to route calls, save money, and ensure application health.
Key Features
The Call Analysis Module utilizes a multi-dimensional data warehouse and analytics platform that provides rating and re-rating functionality, carrier-billing verification, tail-end hop off (TEHO) analysis, and cost reallocation. This enables the correlation of call records from multiple sources – PBXs, real-time CDRs, and Vendor Knowledge Modules (VKMs) – and provides the ability to measure, analyze, and model calls in an easily customizable format. Other functionality includes:
Robust Reporting – automatically generates true Business Intelligence and custom reports based on information from multiple data sources, including a detailed review of calling patterns and trends, capacity management, and the impact on call routing.
Unparalleled Diagnostics – provides superior diagnostics capabilities for true end-to-end call flow analysis.
Universal CDR – understands and analyzes call usage and costs through an exclusive ability to correlate multi-dimensional cost detail within complex, cross-vendor ecosystems.
Call Stitching – enables deep insight into call data for calls that traverse multiple platforms or geographies – so your business can troubleshoot complex call flow issues faster.
Rating Engine – provides centralized management of all carrier rates, including carrier-specific details such as billing intervals and set up charges.
Vendor Knowledge Modules – leverages the power of VKMs to make the CAM completely ‘infrastructure aware,’ and enables multiple records to be associated with a single call.
Call Analysis Benefits
No other technology on the market today offers the breadth of multi-dimensional data analysis, actionable reporting, and centralized management found in the Nectar Call Analysis Module – so you can ensure optimum utilization of your complex UC resources and continuous application health.
Scalability – Whether your organization makes thousands or millions of calls per day, CAM storage and architecture specifications are customizable to ensure that rating engine and data warehouse functionality operate seamlessly while accommodating future growth.
Cros-plataform – The CAM reads data from all major vendors – including Cisco, Avaya, and Microsoft Lync UC platforms, as well as BT & IPC Trading Platforms – and can handle increasingly large volumes of data without a drop in performance.
Significant Cost Savings – By utilizing a carrier-grade rating engine, your business can effectively rate and re-rate calls for detailed analysis and reporting, as well as effectively identify routing efficiencies and verify carrier bills.
Regulatory Compliance – Customizable rules and user permission hierarchies facilitate compliance with industry and government data retention and privacy regulations.