Archives: Blog Posts

One of the most important technologies that businesses currently use is their telephony system; it’s relied upon daily to communicate with customers via inbound and outbound voice calls. Ongoing innovation in the business communications industry is Unified Communications, a term that refers to unifying all streams of communication into a single platform to foster smarter

Every business’s challenges are different. A company with hundreds of thousands of agents will not face the same difficulties as a company that has 100 agents or less. In the past three years, more businesses have moved their business to the cloud. Here are different tips and advice on how your company can master a

IVR or “interactive voice response” is a Digital Channel tool that companies have been using for many decades. Customers call the firm’s hotlines on the telephone and then either type or speak verbal instructions into their receivers. IVR speech recognition systems of old, however, were clunky. Users had to speak clearly and in acceptable accents.