10 Ways to Improve Your Business Communications System in 2020
Wednesday, 05 February 2020
One of the most important technologies that businesses currently use is their telephony system; it’s relied upon daily to communicate with customers via inbound and outbound voice calls. Ongoing innovation in the business communications industry is Unified Communications, a term that refers to unifying all streams of communication into a single platform to foster smarter
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Plan a Smooth Contact Center Cloud Migration
Wednesday, 29 January 2020
Every business’s challenges are different. A company with hundreds of thousands of agents will not face the same difficulties as a company that has 100 agents or less. In the past three years, more businesses have moved their business to the cloud. Here are different tips and advice on how your company can master a
What Is IVR Testing And Why Is It So Critical To Your Business?
Saturday, 21 December 2019
IVR or “interactive voice response” is a Digital Channel tool that companies have been using for many decades. Customers call the firm’s hotlines on the telephone and then either type or speak verbal instructions into their receivers. IVR speech recognition systems of old, however, were clunky. Users had to speak clearly and in acceptable accents.
Operation: Fix the Collaboration Network Issues or You Get BUZZED!
Tuesday, 11 June 2019
Author: Mark Reith, Sr. Solutions Architect and CCIE at Nectar When it comes to collaboration, there is no more personal, more immediate or more powerful modality than video. When it’s done right, video can create amazing experiences that connect people on a level that simply can’t be accomplished through voice alone. From conference rooms, huddle
The Modern Era of Collaboration Is Now
Monday, 18 March 2019
By: Tim Armstrong, VP Product Marketing, Nectar Services Corp. The other day I was on a “call” with another firm that we do business with – of course it was more than a “call” – it was a web meeting with desktop sharing, video and chat as well. As we were waiting for one of
The Current State of Microsoft Cloud-Based Call Analytics
Tuesday, 19 February 2019
By: Ken Lasko, Sr. Solutions Architect, Nectar Services Corp. Microsoft Teams continues to evolve at a rapid pace, and nearly every company who currently runs on-prem Microsoft Skype for Business deployments are investigating the feasibility of moving their UC infrastructure to the cloud. While moving UC workloads to the cloud eliminates the need for most (if
Is the Struggle Real to be a Unified Communications & Collaboration User in Today’s World?
Tuesday, 06 November 2018
Spoiler alert. Yes, the struggle is real. My collaboration struggle story starts like many others. I’ve just awoken to start my day and one of the first things I do after shuffling the kids off to school is checking my calendar for the day. I, like many others, work from home so my connections to
UC Monitoring and Alerting
Tuesday, 04 September 2018
Recognizing the Narrow Value of UC Monitoring & Alerting Matt Christopher September 4, 2018 Blood Pressure – An Indicator of Overall Health A few months ago, my father-in-law was admitted to the hospital for some pulmonary concerns. When I got to his room to visit him, he was already tethered to a myriad of machines,
Only Using the Rear View is a Dangerous Way to Drive
Monday, 09 July 2018
Matt Christopher July 9, 2018 Words Matter – Revisited About 18 months ago, in my Getting “Real” About Functionality – Getting Precise about the Capabilities of IT Pro Tools blog post, I first got on my soapbox about precision in language. Today, I point my punctilious lexical lens at “reporting”. With the popularity of buzzwords
Ear-to-Ear Diagnostics – The Taming of The Wild West
Wednesday, 06 June 2018
June 6, 2018 By: Tim Armstrong, VP Product Marketing, Nectar When you conjure up images of the Wild West, you most likely envision something along the lines of rugged characters, rowdy saloons, wide open spaces and unpredictable challenges. You imagine a place where laws are loose and difficult to enforce because individuality and a non-conforming