Enterprise Connect 2025 brought together the leading voices in enterprise communications and customer experience for another year of important conversations, insights and fun! We found real value from talking with attendees – IT leaders & architects, cloud managers, and CX professionals – about the challenges they’re facing right now.  From the first day of the show (complete with St. Patrick’s Day flair from our team and customers – legit from Ireland!) it was clear that this year’s focus wasn’t just about “what’s next,” but about making today’s tools work better in increasingly complex environments.

Across most conversations at the Nectar booth, there were 3 consistent themes that emerged. These topics not only reflect where the market is heading, but also where the most pressing needs exist.

 

AI Fatigue

Artificial Intelligence remained a central theme throughout the event, but the tone was different.  Attendees expressed that maybe it hasn’t lived up to the hype yet. There’s an underlying sense that while AI remains a hot topic, real-world implementation and impact haven’t caught up to all the claims in the everyday.

What stood out in our conversations was the desire for practical automation over theoretical intelligence. Organizations want tools that can streamline tasks, reduce manual oversight, and enhance service reliability, without the complexity or uncertainty often associated with “AI.”

Where Nectar Fits:

Our value in this space comes from automated monitoring, remediation, and proactive issue detection, especially in contact center environments. We also heard increased interest in our ability to test and validate chatbot interactions using tools like Web Interaction Manager and CX. Our solutions support a future where AI-powered customer interactions can be measured, monitored, and improved with confidence.

Multi-Vendor Visibility Remains a Top Priority

One of the clearest themes at Enterprise Connect 2025 was the continued need for multi-vendor visibility. Enterprises today don’t operate in a single-platform world. Due to mergers, acquisitions, departmental autonomy, or regional differences, most organizations are running a combination of UC and Contact Center platforms (both on-prem and in the cloud).  And it’s the meeting rooms too that often have disparate platforms and devices that need to be managed.

Many attendees shared frustration around managing and testing these rooms that span different platforms and technologies. The lack of visibility into room performance, device health, and user experience creates operational overhead and negatively impacts meeting reliability.

Some organizations described their ideal future state: a tool that can automatically test a room, simulate a call, verify audio/video quality, analyze codec behavior, and then reset the room to a ready state. And importantly, this solution needs to work across all vendors, not just within a single ecosystem.

Where Nectar Stands Out

This is where Nectar delivers clear and immediate value. Our platform enables:

• Unified, vendor-agnostic monitoring across collaboration, voice, video, and contact center systems
• Automated testing and performance validation for endpoints and conference rooms, regardless of platform
• A centralized view that consolidates infrastructure health, user experience, and service quality across the entire environment

Unlike vendor-specific tools (e.g., Microsoft’s Teams Room Pro Management), Nectar brings multi-platform visibility into a central view – helping IT and CX leaders support distributed, hybrid, and evolving ecosystems with confidence.

In a market that’s becoming more fragmented, multi-vendor monitoring and testing isn’t just a nice-to-have. It’s essential. And it’s something Nectar is uniquely positioned to provide.

Cloud Migration: Expected, but Still Complex

While “moving to the cloud” is no longer viewed as innovative, the process is far from complete for many enterprise teams. We know this particularly from organizations in government, healthcare, and financial services, where risk, cost and infrastructure limitations have led to more complex deployments.

Organizations attempt to maintain control and visibility across cloud, on-prem, and virtual environments. Many are working through challenges related to VPNs, virtual desktops (VDI), hosted SBCs, and application-layer integration, each adding a layer of difficulty to performance monitoring and troubleshooting.

How Nectar Supports This Transition:

Nectar is built to navigate this hybrid reality. While “cloud” as a message has matured, the need for tools that support multi-cloud and hybrid deployments (all while reducing the risk, cost and time to completion) has only grown. By helping enterprises maintain visibility across all communication touchpoints, at all points within the migration journey, we help teams mitigate the complexity that comes with modernization.

Looking Ahead

As the event came to a close, one theme was clear: Enterprises don’t just want talk, they want proof. They’re looking for solutions that can deliver real results today, especially as their environments grow more complex, distributed, and interconnected. At Nectar, we’re proud to be delivering just that. We remain focused on empowering our customers with meaningful data and actionable insights.

If we missed you at Enterprise Connect or if you’d like to continue the conversation, let’s connect. We’d love to show you how Nectar is helping modern enterprises gain clarity in a complex communications world.  Oh, and if you are in Vegas in June, stop by and see us at Customer Contact Week.