CiscoAdvanced, Purpose-Built Software Effectively Manages Cisco UC Ecosystems

Nectar Offers a Complete, Holistic Approach to Cisco UC Environments

Nectar has devoted its substantial experience and expertise to the development of a real-time, scalable communications management architecture that provides true cross-platform IT collaboration and management of a global, multi-vendor UC environment.  In fact, Nectar Services Corp. is the only vendor today who can leverage the power of its Unified Communications Management Platform (UCMP) to provide unprecedented ease of deployment across industry-leading vendor platforms and technology, including Cisco Unified Communications networks. Through a broad suite of unique capabilities, Nectar can bring clarity to complex Cisco UC interdependencies and business processes. Faster resolution of service interruptions enabled via a centralized cross-platform management and monitoring system that provides actionable performance information to executives and technical resources.

By utilizing Nectar’s UCMP technology, enterprise customers and service providers can proactively monitor, manage, and measure the health and performance of their entire Cisco Unified Communications (UC) environment. Regardless of other vendor or technology platforms that may be operating within the same network ecosystem, Nectar’s UCMP portfolio can provide seamless insight, metrics, and root-cause analysis of issues that may affect user quality and the overall Cisco UC experience.

Cutting-Edge Features Make Nectar the Best Choice for Cisco UC Networks

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With Nectar UCMP, enterprise customers who use Cisco UC technology have access to the most innovative UC solution on the market today. Nectar’s solution can support each enterprise customer’s unique business needs with software and services that ensure peak performance and optimum utilization of UC system resources, while providing inventory, monitoring, alarm, root-cause-analysis, capacity, and performance management, thereby enabling remediation for advanced IP communications systems.  At its core, Nectar delivers exceptional performance management in the following key areas:

Network Pre-Assessment – Nectar’s Perspective network assessment module provides advanced capabilities for synthetic calling, enables enterprise customers and service providers to visualize existing network gaps, and provides alerts on any issue that can affect Cisco Unified Communications performance.

Multi-Vendor UC Application Health and Performance Monitoring – Nectar’s UCMP solution provides complete visibility across the entire Cisco UC ecosystem with integrated capabilities such as resource trending and utilization, capacity monitoring and planning, and comprehensive reporting and analytics. Further, Nectar provides simple access to voice quality metrics that include trace route and IP network visibility, real-time media analysis, and immediate UC network awareness – significantly reducing the time it takes to isolate and resolve issues.

Robust Reporting and Advanced Analytics – Nectar’s enhanced reporting and advanced analytics capabilities work across the UCMP architecture to provide superior business intelligence. In-depth historical reports enable enterprise customers and service providers to track device performance and resource utilization trends.  Custom reports and pre-packaged report packs for the most common devices and system resources are also available for Cisco UC environments.

Diagnostics and Root Cause Analysis – Nectar incorporates industry-leading technology components designed to help you quickly identify, isolate, and remediate Cisco UC performance issues while seamlessly integrating multi-vendor environments for a positive end-user experience.

Key Benefits for Cisco UC Environments

Nectar’s advanced UCMP solution helps enterprise businesses and service providers who utilize Cisco Unified Communications technology to more effectively manage multi-vendor network complexity, maximize existing technology investments, and achieve a lower Total Cost of Ownership (TCO). This is accomplished by providing complete IP network information correlation and comprehensive insight into cross-platform UC issues – making a superior end-user experience a reality. Key benefits include:

  • The ability to provide more effective, usable data for trending and diagnostics
  • Identification of incorrect network settings within the network
  • Immediate notification on network events impacting Cisco UC deployments
  • Real-time media analysis of Cisco voice and telepresence sessions
  • Site-based performance trending and reporting for multi-tenant interfaces
  • The ability to quickly bracket the source of performance problems
  • Monitoring and reporting on client premise Wi-Fi network’s impact on UC
  • SIP/SCCP signaling analysis, ladder diagram utilization, etc.
  • Root-cause analysis and alarm management capabilities
  • Synthetic calling to test both wired and wireless networks
  • Advanced analytics across multi-vendor UC platforms
  • Dynamic drill-down and ad hoc reports for UCM databases

Nectar knows what it takes to meet the needs of enterprise customers and service providers. By understanding how a company uses its unified communications assets, Nectar can offer your business significant economies of scale and IT collaboration while assuring an easy path for future technology needs and business growth.
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