Features

Release Management

Overcome release and firmware management challenges with nectar/CMP. Manufacturer’s maintenance and software support entitle you to break-fix support and new firmware and software updates, yet the responsibility of applying these updates is on the customer.  Alleviate costly projects and release management burdens with nectar/CMP.  Our vendor accredited staff remotely performs the upgrades on your equipment during maintenance windows tailored to your business.

Map Technology to Business Process

It starts with an extensive on-boarding process where qualified IT professionals map technology assets of the network to your organization’s business processes, user communities or areas of the campus or geography they support.  Whether referring to call registration and digital signal processing capabilities for a call center, the thin client server farm or the Ethernet switches and routers that support them; these assets are supporting a business.  When errors occur, know the immediate impact it has upon the business and what the source of the problem is.

Monitoring

The nectar/CMP service starts with a network management architecture and tool deployment. Leveraging manufacturer and application specific Knowledge Modules, key elements of the network are monitored and interrogated to provide visibility of not only what is occurring within that singular component, but also how the overall service of that application is performing.