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Chiming in on Amazon and UC

Will They Be Able to Deliver on the Promise Matt Christopher Practicing my Surprised Face Last week, Amazon announced Chime, “a communications service that transforms online meetings with a secure, easy-to-use application that you can trust” (https://chime.aws/ ). For the sake of Amazon’s feelings, I am trying to act shocked like I didn’t see this

Getting “Real” About Functionality – Getting Precise about the Capabilities of IT Pro Tools

Matt Christopher January 9, 2017 Precision in Language One of the reasons that I do this blog is that I love words and how we can put them together in a way that communicates a clear message or argument. Through this lens, I began a review of messaging from a variety of tools in our

Clearing the Skies – 2017 UC Market Predictions

My 2017 “Predictions” Matt Christopher, VP Customer Experience December 7, 2016 ‘Tis the Season We have finished the last of the Thanksgiving leftovers and the festive holiday season is upon us. It’s a time to reflect on the closing year and to start planning for 2017. I did not have a blog post about my

Mama Always Said, “You Get What You Pay For” – The True Cost of a “Free” Network Assessment

Matt Christopher, September 1, 2016 Blog Writer Full Disclosure I am not sure my mother ever actually said, “You get what you pay for.”  Also, I am not sure I ever really called my mom, “mama”. Still this sounds like something mama would say. Conflicting Values In almost every business transaction, there are competing perceptions

Probing Diagnostics – Use Case 1

Leveraging Probes to Diagnose Real-Time Voice Quality Matt Christopher August 3, 2016 Reclaiming the “P” Word In our last post, Making the “P” Word G-Rated, we questioned the authority of monitoring tools vendors that celebrate their lack of probe technology. Then we set the stage for four upcoming use cases to highlight where probes bring

Making the “P” Word G-Rated

Reclaiming “Probe” as an effective UC diagnostics tools Matt Christopher July 25, 2016 It all Started with the Extra Terrestrials Since the alien abductions of the 1960’s, the term “probe” has been placed firmly in the paradigm of “uncomfortable”. Certainly, after hearing stories from the likes of Barney and Betty Hill, no one would trust

Defending The Enterprise Edge: SIP Trunk Edition

Leveraging Nectar’s UCMP for SBC’s Solution to Optimize Skype for Business User Experience Via On-Premises PSTN Industry Trend: Moving to Cloud In case you have been offline for the past few years, everything is moving to the cloud. Virtually everything.  Moving applications to the cloud promises increased flexibility, scalability, reliability and accessibility with decreased management

Component Profiling: The Dangers of Circumstantial Evidence Falsely Assigning the Blame for Skype for Business Voice Quality

CSI: UC Our CTO, Joe Fuccillo often uses a crime investigation as an analogy for diagnosing communications quality issues within a UC deployment. A crime has occurred; the user is the victim. The initial list of potential suspects is long and varied: from the WAN, to the network components, to the premise Wi-Fi, to the

The Cloudy State of UC

Reflections on Enterprise Connect 2016 Matt Christopher March at the Gaylord Palms, Orlando I have honestly lost track of how many Enterprise Connects I have attended. Actually, I lied.  Sorry about that.  I have been to every Enterprise Connect.  I have lost track of how many VoiceCon’s I attended. Over the years, it has been

A Year in Review

Lessons Learned In My First Year as a Microsoft IT Pro Tools Partner for Skype for Business Matt Christopher, VP Customer Experience, Nectar Looking Back As I was on the 5 hour flight home from Orlando, digging out of my e-mail inbox after 3 days at Enterprise Connect, I began to reflect on the past